Jerel Vasquez
Summary
Detail-oriented Member Care Specialist with a strong focus on communication and problem-solving. Proven ability to manage member inquiries effectively and coordinate successful events.
Overview
9
9
years of professional experience
Work History
Member Care Specialist
CLEAR
01.2022 - Current
- Provides customized guidance for subscription inquiries, proficiently addressing queries related to mobile and airport subscriptions.
- Acts as a bridge between members and technical specialists, facilitating smooth communication and effective problem resolution.
- Manages member inquiries promptly, with a focus on real-time phone, live chat, and email interactions.
Beauty Advisor
Lancôme
01.2021 - Current
- Provides comprehensive beauty consultation and advice to customers, effectively meeting their cosmetic needs.
- Represents a broad range of skincare and personal care products, leveraging in-depth product knowledge to drive sales.
- Coordinates exclusive beauty events for Lancôme, while managing and interpreting sales figures to optimize performance.
Sales Colleague
Macys
01.2020 - 01.2021
- Managed merchandise presentation, ensuring optimal product visibility and accessibility for customers.
- Served as a Clothing Specialist, proficiently handling customer check-outs and maintaining orderliness of mannequin displays.
Cashier
Shop Fair Supermarket
01.2017 - 01.2020
- Supervised cash management, including the allocation and reconciliation of funds for all cash registers daily.
- Served as the primary liaison between the supermarket and its banking institution, ensuring smooth financial operations.
- Led a team of cashiers, fostering a customer-centric environment while also maintaining responsibility for secure bookkeeping.
Education
Park East High School
Journalism - Journalism Major
Lehman College
Skills
- Fluent in Microsoft Office
- Windows 10
- Excellent Communication Skills
- Technical Proficiency
- Problem-Solving Abilities
- Knowledge of Customer Relationship Management (CRM) Software
- Patience
- Multitasking Skills
- Empathy
- Strong Interpersonal Skills
- Attention to Detail
- Conflict Resolution Skills
- Chat support
Websites
Timeline
Member Care Specialist
CLEAR
01.2022 - Current
Beauty Advisor
Lancôme
01.2021 - Current
Sales Colleague
Macys
01.2020 - 01.2021
Cashier
Shop Fair Supermarket
01.2017 - 01.2020
Park East High School
Journalism - Journalism Major
Lehman College