Jeremiah Bornman
Key West,US
Summary
Professional booking specialist with proven track record in talent management, scheduling, and event coordination. Skilled in building strong relationships, negotiating contracts, and managing logistics to ensure seamless operations. Known for collaborative approach, adaptability to changing needs, and consistent delivery of results. Possesses strong organizational skills, excellent communication abilities, and keen eye for detail in every task.
As booking professional, possesses extensive experience in managing schedules and client relations. Known for reliability and adaptability in dynamic environments, ensuring smooth coordination and optimal outcomes. Known for team collaboration and achieving results, consistently demonstrating exceptional organizational skills and keen attention to detail.
Overview
3
3
years of professional experience
Work History
Airbnb Property Booker
Airbnb/Florida Buyers
09.2023 - 05.2024
- Customer Satisfaction Improvement: Increased customer satisfaction scores by 20% within six months by implementing feedback-driven service enhancements.
- Efficiency Optimization: Reduced average handling time by 15% through process improvements and training, leading to a more efficient service operation.
- Sales Growth: Contributed to a 10% increase in upsell revenue by actively identifying customer needs and recommending relevant products and services.
- Recognition: Received "Employee of the Month" award three times for consistently exceeding performance metrics and demonstrating exceptional customer service.
- Problem Resolution: Resolved 95% of customer complaints on the first call, enhancing customer loyalty and reducing follow-up queries.
- Customer Interaction: Handle incoming customer inquiries via phone, email, and chat, providing prompt and accurate information.
- Issue Resolution: Identify and resolve customer issues effectively, ensuring a high level of satisfaction and maintaining a positive company image.
- Documentation: Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
- Product Knowledge: Stay updated on product features, services, and promotions to provide accurate information and assist customers effectively.
- Team Collaboration: Work closely with other departments to address complex customer issues and provide a seamless service experience.
- Training: Assist in training new staff members on customer service protocols and best practices.
- Performance Metrics: Monitor personal performance against KPIs, such as response time and customer satisfaction scores, striving for continuous improvement.
- Feedback Implementation: Collect customer feedback and suggest improvements to service processes based on insights gathered from customer interactions.
Produce Associate
Publix Super Market at Searstown Shopping Center
07.2021 - 03.2023
- Rotated grocery products, making sure to remove expired or spoiled items as soon as possible and following the 'first in, first out' rule
- Cleaned and sanitized all work surfaces and equipment in accordance with company guidelines
- Assisted customers in completing their purchases by moving heavy items, collecting payments, and bagging purchases
- Preparation work on pre-packaged vegetables and fruits was completed
- Maintained a safe and cleaned environment by adhering to safety standards.
Education
High School, Enrolled in AP & Honor courses -
Key West High School
Key West, FL05.2023
Skills
- Quality control guidelines
- Safety standards and protocols
- Monitoring inventory
- Removing defective products
- Cleaning and sanitation
- Merchandise organization
- Basic math
- Conflict resolution
- Product processing
Additional Information
With 2 years of experience, a responsible stocker with excellent blocking, facing, and customer service skills.
Timeline
Airbnb Property Booker
Airbnb/Florida Buyers
09.2023 - 05.2024
Produce Associate
Publix Super Market at Searstown Shopping Center
07.2021 - 03.2023
High School, Enrolled in AP & Honor courses -
Key West High School