Charity Gonyer
Key West
Summary
Positive and diligent professional effective at promoting resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering Number years of Industry experience paired with goal-oriented and performance-minded approach.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Seashell motel
Key West
01.2026 - Current
- Greeted guests warmly and provided exceptional customer service at the front desk.
- Managed reservations and room assignments using hotel management software.
- Assisted guests with check-in and check-out procedures efficiently.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Maintained cleanliness and organization of the front desk area at all times.
- Coordinated with housekeeping to ensure timely room availability for incoming guests.
- Processed payments and maintained accurate financial records during shifts.
- Provided local information and recommendations to enhance guest experiences at the motel.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Coordinated group bookings and special events to enhance guest experience and maximize hotel occupancy.
- Verified accuracy of room rates and other charges during check-in process.
- Generated daily reports on occupancy levels and revenue to inform management decisions.
- Kept accurate records of guest transactions.
- Regularly monitored security camera feeds in the lobby area to ensure guest safety and adherence to security protocols.
- Assisted with luggage handling for incoming guests.
- Welcomed guests at front desk, registered their information, and assigned appropriate rooms based on availability.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Updated guest accounts and maintained accurate room availability records using hotel management software.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Computed bills, collected payments and made change for guests.
- Verified customer credit to establish payment method for accommodations.
- Issued room keys and escort instructions to bellhops.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Posted incidental charges to ledgers, manually or by using computers.
Property Manager
Central Management
Reynoldsburg
09.2022 - Current
- Resolved tenant complaints promptly, coordinating repairs and support services to ensure tenant satisfaction.
- Managed collection procedures for delinquent tenants, ensuring timely follow-up and maintaining rental income.
- Conducted final move-out walk-throughs with tenants to identify repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Property Manager
Last Key Realty
Key West
02.2023 - 09.2025
- Managed property maintenance requests and ensured timely responses.
- Managed all maintenance requests from tenants in a timely manner.
- Conducted regular property inspections to identify maintenance needs.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collaborated with vendors to secure services for property upkeep.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Implemented marketing strategies to attract new tenants effectively.
- Developed strong relationships with tenants to enhance community satisfaction.
- Processed tenant paperwork efficiently to ensure compliance with housing regulations.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Resolved tenant disputes through effective communication and negotiation skills.
- Facilitated tenant paperwork processing and verification.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Updated tenant and unit information to keep current in housing database.
Assistant Manager
WRH Wreakers Cay
Key West
04.2022 - 02.2023
- Supervised daily operations and staff activities to ensure smooth workflow.
- Coordinated team schedules to optimize coverage and operational efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Trained new employees on company policies and procedures effectively.
- Conducted regular staff meetings to communicate updates and expectations clearly.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Assisted in developing marketing strategies to promote services offered.
Front Desk Associate
Sunshine Key RV Resort
Big Pine Key
08.2020 - 04.2022
- Ensured cleanliness and organization of front desk area to create welcoming environment.
- Greeted visitors and customers upon arrival, providing assistance and answering questions to enhance guest experience.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed guests at front desk, engaging in friendly conversations while efficiently managing check-in process.
Education
Business
Terra Tech
Fremont Ohio Skills
- Guest Relations
- Facility Coordination
- Compliance Awareness
- Regulatory Compliance
- Payment Processing
- Disturbance resolution
- Complaint investigation
- Violation resolution
- Facility inspection
- Cost tracking
- Deposit management
- Sale and rental records
- Contract administration
- Contract Management
- Team Collaboration
- Facility Tours
- Task Prioritization
- Interpersonal Skills
- Critical Thinking
- Critical Judgment
- Quick Thinking
- Workplace safety
- Hospitality Knowledge
- Local Guidelines
- Comprehension skills
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Microsoft Windows
- Web Browser Software
- Payment collection
- Promotional Strategies
- Budget Awareness
- Quality Control
- Verification Processes
- Dispute resolution
- Regulatory Awareness
- Tenant upgrades
- Vacancy advertising
- Tenant upgrades
- Workplace safety
Timeline
Front Desk Agent
Seashell motel
01.2026 - Current
Property Manager
Last Key Realty
02.2023 - 09.2025
Property Manager
Central Management
09.2022 - Current
Assistant Manager
WRH Wreakers Cay
04.2022 - 02.2023
Front Desk Associate
Sunshine Key RV Resort
08.2020 - 04.2022
Business
Terra Tech