TANISHA THOMPSON
Key West,Florida
Summary
Developed strong leadership and administrative skills in hospitality environment, seeking to transition into new field. Skilled in managing teams and optimizing operational processes. Focused on delivering exceptional service and efficiency improvements in any professional setting. Great problem solving skill and communication skills
Overview
5
5
years of professional experience
Work History
Property Manager
Angela Court
Key West, FL
03.2025 - Current
- Managed tenant communications and resolved inquiries, achieving a 95% tenant satisfaction rate and strengthening resident retention.
- Oversaw lease agreements, renewals, and terminations, ensuring full compliance with legal guidelines and reducing lease-related disputes by 20%.
- Conducted regular property inspections, identifying maintenance needs and potential safety hazards, resulting in a 15% reduction in tenant complaints and improved property standards.
- Assisted in budget preparation and expense tracking, supporting effective financial management and cost savings of up to 10% annually.
- Developed, implemented, and enforced tenancy agreements, house rules, and health & safety policies, maintaining compliance and operational excellence across multiple properties.
- Managed tenant relations and mediated disputes, ensuring adherence to occupancy regulations and fostering a harmonious living environment.
- Coordinated cross-functional teams (maintenance, housekeeping, admin) to ensure timely resolution of operational issues and seamless property operations.
- Managed property operations and maintenance for multiple residential units, ensuring high tenant satisfaction.
Front Office Manager
Opal Key Resort & MArina
245 Front Street
12.2024 - Current
- Directed front office operations across multi-department teams, improving efficiency and guest satisfaction, resulting in a 15% increase in guest satisfaction scores.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes and reducing average wait times by 20%.
- Built, trained, and mentored high-performing teams, enhancing service standards and employee engagement, improvement in staff retention.
- Trained and supervised front office staff, coaching employees through day-to-day operations and complex challenges to improve performance and consistency.
- Implemented process improvements that reduced operational bottlenecks and improved workflow efficiency, saving over 10 hours/week in administrative tasks.
- Resolved complex operational and guest-related challenges with strategic problem-solving, maintaining high service standards and positive guest feedback.
- Directed guest services management, coordinating with housekeeping and maintenance to ensure readiness of facilities and a 10% increase in positive guest reviews.
- Developed staff schedules to ensure adequate coverage during peak periods, improving operational efficiency and service delivery.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth, fostering a high-performing team culture.
- Resolved guest inquiries and complaints promptly, ensuring exceptional customer experience and loyalty.
- Contributed to property performance and revenue growth through integrated operational oversight, including maximizing upselling opportunities and operational efficiency.
Operations Manager
Simonton Court Historic Inn and Cottages
Key West, FL
01.2021 - 12.2024
- Developed and implemented process improvements leading to increased efficiency in daily operations.
- Coordinated cross-functional teams to ensure alignment on project goals and timelines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managing overall operations, from front office to strategic business operations, ensuring efficiency and customer/guest satisfaction.
- Analyzes and assesses situations to find effective solutions; engages in fixing and makes decision using data.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers. - Oversee various aspects of employment process, including recruitment, onboarding and training of new staff member.
- Supervised approximately 20 plus operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for
improvement and developing action plans to address them.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly. - Oversaw facility maintenance, ensuring optimal functionality of
equipment and infrastructure at all times.
Facilitated smooth collaboration between departments through clear communication channels. - Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed inventory levels, ensuring optimal stock availability while minimizing excess costs.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
Associate of Arts - Ministry
River University
Tampa, FL12-2019
BBA - Business Administration
University of Technology
Kingston, Jamaica WI05-2009
Skills
- Operations Management & Front Office Leadership
- Mixed-Use Property Management
- Strategic Planning & Process Improvement
- Advanced Problem-Solving & Decision-Making
- Team Building, Coaching & Mentorship
- Service Excellence & Guest Experience
- Budgeting, Cost Control & Resource
- Optimization Performance Standards & Quality Assurance
Accomplishments
- Advanced through senior leadership roles including Front Office Manager, Operations Manager, Training & Coaching Leader, and Property Management.
- Built and led high-performing teams, strengthening service standards and operational efficiency.
- Drove operational improvements that enhanced guest satisfaction and overall business performance.
- Developed and mentored future leaders, improving team capability and accountability.
- Successfully managed mixed-use property operations, balancing service excellence with asset performance.
Resolved complex operational challenges through strong problem-solving and strategic decision-making.
Timeline
Property Manager
Angela Court
03.2025 - Current
Front Office Manager
Opal Key Resort & MArina
12.2024 - Current
Operations Manager
Simonton Court Historic Inn and Cottages
01.2021 - 12.2024
Associate of Arts - Ministry
River University
BBA - Business Administration
University of Technology