Ma'niyah Farmer
Flint,MI
Summary
I am seeking entry level employment that will allow me to utilize my skills in customer service,communicating,cleaning and monitzing as well as being open to learn new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
McDonald's Restaurant
02.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Charleys Cheesesteaks and Wings
12.2022 - 08.2023
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Hamady High School
3223 Carpenter Rd Flint,MI06-2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Knowledge of cleaning products
- Restroom Sanitation
- Food Preparation
Timeline
Customer Service Representative
Charleys Cheesesteaks and Wings
12.2022 - 08.2023
Customer Service Representative
McDonald's Restaurant
02.2020 - 12.2021
High School Diploma -
Hamady High School
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