Jeremiah Carter
Starkville,MS
Summary
Dynamic Shift Manager with 6 years of experience in the retail and hospitality sectors, recognized for enhancing operational efficiency and driving team productivity. Expertise in inventory management has led to reduced discrepancies and significantly improved service quality. A commitment to fostering a collaborative work environment ensures high levels of customer satisfaction and boosts employee morale. Proven ability to implement strategic initiatives that align with organizational goals while cultivating a positive team culture.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Pizza Hut
West Point, MS
12.2025 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained staff on food handling procedures and customer service best practices.
- Managed inventory levels, coordinating supply orders to minimize shortages and waste.
- Implemented process improvements that enhanced overall team productivity and service quality.
- Resolved customer complaints promptly, fostering a positive dining experience and retention.
Front Desk Representative
The Graduate By Hilton Oxford
Oxford
08.2025 - 12.2025
- Provided exceptional customer service, fostering positive guest experiences that led to repeat visits and enhanced hotel reputation.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction, resulting in measurable improvements in online reviews.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness, promoting efficient operations and guest comfort.
- Analyzed guest feedback to identify service gaps, implementing targeted training programs that yielded noticeable gains in staff performance.
- Maintained accurate records of guest transactions and preferences, enhancing personalized service and contributing to higher loyalty program enrollments.
- Cultivated a welcoming atmosphere through attentive communication, significantly enhancing guest satisfaction and loyalty.
Shift Manager
Macalisters Deli
Oxford, United States
06.2020 - 06.2025
- Supervised a team of employees to ensure efficient daily operations and customer service excellence.
- Implemented new inventory management procedures, reducing stock discrepancies within months.
- Trained and mentored new staff members, significantly enhancing team productivity and service quality.
- Developed staff schedules to optimize coverage and meet fluctuating business demands effectively.
- Resolved customer complaints efficiently, improving customer retention rates.
- Fostered a positive team environment, encouraging collaboration and enhancing employee morale to ensure high service standards.
Education
Associate of Arts - General
Northeast Mississippi Community College
Booneville, MSHigh School Diploma -
Oak Hill Academy
West Point, MS05.2022
Skills
- Team Leadership
- Time Management
- Communication
- Problem Solving
- Conflict Resolution
- Organizational Skills
- Customer Service
- Safety Awareness
- Training
- Hospitality
- Front desk management
- Listening skills
Certification
ServSafe
Timeline
Shift Manager
Pizza Hut
12.2025 - Current
Front Desk Representative
The Graduate By Hilton Oxford
08.2025 - 12.2025
Shift Manager
Macalisters Deli
06.2020 - 06.2025
Associate of Arts - General
Northeast Mississippi Community College
High School Diploma -
Oak Hill Academy
Links
LinkedIn: linkedin.com