Jeremiah Phillips
Nottingham,MD
Summary
Dynamic customer service professional with a proven track record at Seena Wine and Liquor, enhancing customer satisfaction through exceptional service and effective problem resolution. Skilled in customer service management and fostering repeat business, I excel in creating memorable experiences while maintaining high standards of service and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service
Seena Wine and Liquor
Baltimore, MD
10.2022 - Current
- Assisted with unloading merchandise and organizing stockroom for optimal workflow.
- Maintained cleanliness and organization of sales floor to ensure a pleasant shopping environment.
- Collaborated with team members to complete nightly tasks within designated timeframes.
- Operated pallet jacks and hand trucks safely to transport merchandise throughout the store.
- Conducted regular inventory checks to identify discrepancies and minimize stock loss.
Dairy Clerk
Harris Teeter
Baltimore, MD
05.2022 - 10.2024
- Stocked dairy shelves to ensure product availability and freshness
- Assisted customers with inquiries regarding dairy products and promotions
- Maintained cleanliness and organization of dairy section, adhering to safety standards
- Monitored product expiration dates and rotated stock to minimize waste
- Collaborated with team members to optimize inventory management processes
- Participated in training new staff on best practices for dairy department operations
- Implemented strategies for improving customer engagement within the dairy section
Overnight Stocker
Walmart
Baltimore, MD
03.2021 - 02.2022
- Stocked shelves efficiently to ensure product availability and enhance customer shopping experience.
- Organized inventory in accordance with company standards, improving accessibility and reducing restocking time.
- Collaborated with team members to maintain store cleanliness and safety protocols during overnight shifts.
- Monitored inventory levels and reported discrepancies to management for timely replenishment actions.
- Trained new staff on stocking procedures, safety practices, and equipment operation for optimal efficiency.
Dairy Clerk
BJ's Wholesale
Baltimore, MD
02.2021 - 03.2021
- Assisted customers in locating dairy products, enhancing overall shopping experience.
- Stocked and organized dairy shelves, ensuring product freshness and availability.
- Monitored expiration dates and rotated stock to maintain quality standards.
- Operated cash register, accurately processing transactions for dairy department purchases.
- Stayed current with present, seasonal and special promotions.
- Trained new dairy clerks on rotation systems, product management and customer service.
Overnight Stocker
Lowe's
Baltimore, MD
02.2020 - 10.2020
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
Merchandiser
Home Depot
Baltimore, MD
10.2019 - 02.2020
- Executed product merchandising strategies to enhance visual appeal and drive customer engagement.
- Collaborated with team members to maintain inventory accuracy and optimize stock levels.
- Analyzed sales data to identify trends and adjust merchandise placement accordingly.
- Assisted in implementing seasonal displays to maximize promotional effectiveness.
- Trained new staff on merchandising standards and best practices for product presentation.
- Monitored competitor activity and adjusted in-store layouts to remain competitive.
Overnight Stocker
Whole Food Market
Baltimore, MD
05.2019 - 09.2019
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Overnight Stocker
Sam's Club
Baltimore, MD
01.2018 - 05.2019
- Adapted quickly to changing priorities while managing multiple stocking assignments effectively.
- Supported management in training new staff on stocking procedures and safety protocols.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
Deli Clerk
Giant Food Stores
Baltimore, MD
05.2017 - 12.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of deli display cases for optimal presentation.
- Prepared and sliced meats, cheeses, and salads according to customer specifications.
- Managed inventory levels by conducting regular stock checks and replenishing supplies.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Ensured compliance with food safety regulations to maintain quality standards.
- Operated deli equipment safely while adhering to operational guidelines.
Overnight Stocker
Target
Baltimore, MD
10.2014 - 05.2017
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
Overnight Stocker
Dollar Tree
Baltimore, MD
01.2014 - 10.2014
- Stocked shelves efficiently to maintain inventory levels and enhance product visibility.
- Assisted with unloading merchandise and organizing stockroom for optimal workflow.
- Maintained cleanliness and organization of sales floor to ensure a pleasant shopping environment.
- Collaborated with team members to complete nightly tasks within designated timeframes.
- Operated pallet jacks and hand trucks safely to transport merchandise throughout the store.
- Conducted regular inventory checks to identify discrepancies and minimize stock loss.
Education
GED -
Homeschool
7509 Fairwind Dr.05-2014
Skills
- Customer service improvement
- Roadside customer service
- Customer service focus
- Friendly customer service
- Customer service background
- Customer service and satisfaction
- Customer service understanding
- Excellent customer service
- Customer service management
Timeline
Customer Service
Seena Wine and Liquor
10.2022 - Current
Dairy Clerk
Harris Teeter
05.2022 - 10.2024
Overnight Stocker
Walmart
03.2021 - 02.2022
Dairy Clerk
BJ's Wholesale
02.2021 - 03.2021
Overnight Stocker
Lowe's
02.2020 - 10.2020
Merchandiser
Home Depot
10.2019 - 02.2020
Overnight Stocker
Whole Food Market
05.2019 - 09.2019
Overnight Stocker
Sam's Club
01.2018 - 05.2019
Deli Clerk
Giant Food Stores
05.2017 - 12.2017
Overnight Stocker
Target
10.2014 - 05.2017
Overnight Stocker
Dollar Tree
01.2014 - 10.2014
GED -
Homeschool