Jeremiah Richard
Kissimmee
Summary
Customer-focused hospitality and aviation professional with experience delivering exceptional guest experiences in high-volume, fast-paced environments. Currently serving as an Attractions Attendant at Universal Studios, where I prioritize safety, create memorable guest interactions, and remain calm and efficient under pressure. Previously worked as a Customer Service Agent with Frontier Airlines, assisting passengers with check-in, boarding, and resolving travel-related concerns while maintaining a professional and positive attitude. Self-motivated, detail-oriented, and committed to providing outstanding service, with strong communication and problem-solving skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Attractions Attendant
Universal Studios
Orlando
07.2022 - Current
- Provided exceptional customer service, improving guest experience at attractions.
- Monitored real-time operational activities to ensure compliance with safety standards.
- Identified and documented operational anomalies, escalating issues to management.
- Maintained oversight of critical operations, ensuring adherence to procedures and risk identification.
- Documented performance metrics to support safety and compliance requirements.
Customer Service Agent
Frontier Airlines
Orlando
02.2024 - 07.2024
- Managed workload independently, demonstrating initiative and accountability in task completion.
- Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards when handling sensitive information.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Updated databases related to customer profiles and flight schedules, ensuring accuracy and timely access to information for improved service delivery.
- Resolved passenger inquiries and concerns with professionalism and care.
- Resolved issues during flights promptly and professionally, enhancing overall customer satisfaction and experience.
Back of House Team Member
Chick-fil-A
Apopka
01.2022 - 07.2022
- Maintained cleanliness and organization of kitchen and food prep areas.
- Operated kitchen equipment safely and efficiently during busy service hours.
- Collaborated with team members to ensure timely food preparation and delivery.
- Stocked supplies and ingredients to support uninterrupted kitchen operations.
Package Handler
UPS
Longwood
10.2019 - 12.2021
- Loaded and unloaded packages from trucks, consistently meeting deadlines.
- Followed all safety regulations and procedures when handling packages.
- Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work.
- Utilized RF scanners and data entry systems for accurate tracking of product movements.
Back of House Team Member
BurgerFi
Altamonte Springs
05.2018 - 03.2019
- Performed daily cleaning duties such as washing dishes and sanitizing surfaces.
- Maintained kitchen sanitation standards, adhering to health and safety regulations.
- Kept up with customer orders in a timely manner.
- Utilized time management strategies to ensure tasks were completed on schedule.
Education
ASSOCIATE IN SCIENCE (A.S.) - Cybersecurity and Network Engineering Technology
Valencia College
Orlando, FL05-2027
Skills
- Customer Service
- Problem-solving abilities
- Critical thinking
- Detail-oriented
- Issue resolution
- Documentation and reporting
- Team collaboration and leadership
- Report preparation
- Conflict resolution
- Strong work ethic
Certification
- CompTia Security+, https://www.credly.com/badges/c562d6e6-382c-4188-b067-a16736a465d3/public_url
Accomplishments
- CPR & First Aid Certified https://www.heart.org/cpr/mycards
Ecard Code:255416179575
Timeline
Customer Service Agent
Frontier Airlines
02.2024 - 07.2024
Attractions Attendant
Universal Studios
07.2022 - Current
Back of House Team Member
Chick-fil-A
01.2022 - 07.2022
Package Handler
UPS
10.2019 - 12.2021
Back of House Team Member
BurgerFi
05.2018 - 03.2019
ASSOCIATE IN SCIENCE (A.S.) - Cybersecurity and Network Engineering Technology
Valencia College