Jeremiah Robinson
Orlando,FL
Summary
A professional with a 5+ year emphasis on customer service and assistance. I'm passionate about helping people with any issue they may have, making sure their needs are met with efficiency and care. My polite, loyal, dedicated, and humble nature makes it easy for others to depend on me. Drawing on my varied background, which includes positions at HomeGoods and Enterprise Rent-a-Car, I have honed my technical, problem-solving and communication abilities. I'm committed to a lifetime pursuit of knowledge, and I'm now pursuing a Bachelor of Arts, Entertainment, and Media Management degree at the University of Central Florida.
Overview
5
5
years of professional experience
1
1
Certification
Work History
EXPERIENCED TEAM MEMBER
Scion Group
01.2024 - Current
- Prioritize interactions and communication with customers
- Provide community and amenity tours
- Execute engagement and sales initiatives as outlined by management
- Assists with social media and communication on various platforms to engage customers
- Always represent the community positively and professionally both in and out of the office
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
GROCERY CLERK
Publix
01.2024 - Current
- Provides premier customer service, including greeting customers and answering their questions
- Ensures that product is within the date and rotate and displays product according to the appropriate planogram
- Assists with unloading products from trucks and organizes stock room
- Fills assigned section as needed
- Assists with any duties assigned
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
CUSTOMER SERVICE REPRESENTATIVE
Hertz Car Rental
02.2024 - 07.2024
- As a Customer Service & Sales Associate, you interact with Hertz Rental Car customers who come to the counter to process their rental
- You not only process customer rentals but also actively consult with customers on the type of rental they need, including any insurance, benefits, or coverage
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
CUSTOMER SERVICE REPRESENTATIVE
Enterprise Rent-a-Car
07.2022 - 10.2023
- Meet and greet customers in a friendly, professional, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Use company-approved sales and service techniques to determine customer needs and offer optional protection products and upgrades
- Continuously build knowledge and skills, pursue on-the-job training and development opportunities and any company-sponsored classroom training
- Perform miscellaneous and backup job related duties as assigned
SALES ASSOCIATE
HomeGoods
06.2019 - 06.2022
- Resolve difficult and sensitive customer issues in an objective and timely manner using problem-solving and negotiation skills
- Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content
- Promote a positive company image to support Customer Service objectives and the mission statement
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
Education
BACHELOR'S DEGREE - ARTS, ENTERTAINMENT, AND MEDIA MANAGEMENT, MINOR IN BUSINESS ADMINISTRATION
University Of Central Florida
Orlando, FL05.2025
ASSOCIATE OF ARTS-AA - BUSINESS ADMINISTRATION MANAGEMENT, GENERAL ARTS
Tallahassee State College
Tallahassee, FL05.2022
Skills
- Effective Communication
- Attention to detail
- Adaptive team player
- Inbound and outbound calling
- Technical Proficiency
- Problem Solving
Certification
Foundations of Digital Marketing and E-Commerce, 09/18/24
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Hertz Car Rental
02.2024 - 07.2024
EXPERIENCED TEAM MEMBER
Scion Group
01.2024 - Current
GROCERY CLERK
Publix
01.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Enterprise Rent-a-Car
07.2022 - 10.2023
SALES ASSOCIATE
HomeGoods
06.2019 - 06.2022
Foundations of Digital Marketing and E-Commerce, 09/18/24
BACHELOR'S DEGREE - ARTS, ENTERTAINMENT, AND MEDIA MANAGEMENT, MINOR IN BUSINESS ADMINISTRATION
University Of Central Florida
ASSOCIATE OF ARTS-AA - BUSINESS ADMINISTRATION MANAGEMENT, GENERAL ARTS
Tallahassee State College
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