Jeremiah Sarbacher
Coeur d'Alene,ID
Summary
Accomplished employee at Parker Subaru, adept in customer relationship development and proficient in CDK, enhanced customer satisfaction through negotiation and financial guidance. Leveraged problem-solving skills and vehicle operations knowledge to achieve high levels of service quality, demonstrating exceptional teamwork and customer service skills.
Overview
8
8
years of professional experience
Work History
Finance Manager
Parker Subaru
Coeur D'Alene, ID
06.2021 - 04.2024
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Analyzed customer credit histories in order to determine eligibility for loans.
- Reviewed contracts for accuracy prior to signing by customers.
- Provided guidance and advice on the best financing options available for customers.
- Developed relationships with third-party vendors who provided additional products or services related to automotive finance.
- Addressed and resolved customer concerns and complaints related to financing, ensuring high levels of customer satisfaction.
Service Advisor
Parker Subaru
Coeur D'Alene, ID
06.2018 - 06.2021
- Greeted customers, identified their needs and provided advice on automotive services.
- Provided estimates of repair costs to customers and discussed options with them.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Educated customers about preventative maintenance programs available at the dealership.
- Followed up with customers after service visits to confirm satisfaction with completed work.
Lube Express Technician
Parker Subaru
Coeur D'Alene, ID
11.2015 - 06.2018
- Performed routine oil changes and fluid top-offs on a variety of vehicles in accordance with manufacturer specifications.
- Conducted vehicle inspections to identify potential problems or safety issues.
- Repaired minor automotive issues such as replacing light bulbs, wiper blades and fuses.
- Assisted mechanics in more complicated repairs when needed.
- Verified that completed work met quality standards before returning the vehicle to the customer.
- Participated in factory-sponsored training classes to remain up-to-date with industry trends.
Education
High School Diploma -
Lakeland Highschool
Rathdrum, ID06-2013
Skills
- Customer Service
- Customer relationship development
- Improving customer satisfaction
- Vehicle operations knowledge
- Problem-solving skills
- Proficient in CDK
- Teamwork-minded
Timeline
Finance Manager
Parker Subaru
06.2021 - 04.2024
Service Advisor
Parker Subaru
06.2018 - 06.2021
Lube Express Technician
Parker Subaru
11.2015 - 06.2018
High School Diploma -
Lakeland Highschool