Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Stuchell

Reedsville,WV

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

16
16
years of professional experience

Work History

Finance Manager

CNAC Finance
03.2018 - Current
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
  • Consult with customers about their financial needs, identify customer credit needs to provide appropriate loan solutions and product offering.

Sales Representative

JD Byrider
03.2015 - 03.2018
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Assistant Store Manager

Advance Auto Parts
06.2009 - 03.2015
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Laborer

JENNMAR
09.2007 - 11.2009
  • Worked alongside team to accomplish work goals according to schedule.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Identified and reported hazards on job sites to prevent accidents and injuries.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • One of three team members that was trained to operate all equipment and was a floater to fill any position.
  • Adhere to all quality and safety standards

Education

Bachelor of Science - Secondary Education

Fairmont State University
Fairmont, WV
06.2010

High School Diploma -

Preston High School
Kingwood, WV
05.2006

Skills

  • Writing
  • Customer Relationship Development
  • Customer Service
  • Train Employees
  • Critical Thinking
  • Microsoft Office
  • Time Management
  • Microsoft Windows
  • Customer Satisfaction
  • Loan Processing
  • Financial Statements
  • Business Management Principles
  • Mathematics
  • Verbal and Written Communication
  • Service-Orientation
  • Sales Strategies

Timeline

Finance Manager

CNAC Finance
03.2018 - Current

Sales Representative

JD Byrider
03.2015 - 03.2018

Assistant Store Manager

Advance Auto Parts
06.2009 - 03.2015

Laborer

JENNMAR
09.2007 - 11.2009

Bachelor of Science - Secondary Education

Fairmont State University

High School Diploma -

Preston High School

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Matthew Stuchell