Jeremiah Torres
Santa Clara,CA
Summary
Results-driven Area Supervisor with expertise in team management and operational efficiency. Proven ability to enhance sales through visual merchandising and foster a positive work environment, leading to reduced employee turnover and improved customer satisfaction.
Overview
7
7
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Sunnyvale, CA
04.2024 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on effective customer service techniques and operational standards.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Collaborated with management to develop staff schedules optimizing labor efficiency.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped processed store credit card applications, ensuring a smooth and fast application and approval process amongst customers.
Loss Prevention
Ross Dress for Less
Sunnyvale, CA
02.2023 - 04.2024
- Managed loss prevention efforts, reducing waste and improving profitability.
- Supported loss prevention efforts by closely monitoring suspicious activities and reporting incidents to supervisors.
- Safeguarded company assets through vigilant loss prevention measures and adherence to security protocols.
Banquet Waiter
Stanford University, SoM
Stanford, CA
06.2019 - 08.2019
- Provided exceptional service during high-profile events, ensuring guest satisfaction and seamless execution.
- Collaborated with kitchen staff to maintain food presentation standards and timely delivery of dishes.
- Set up banquet rooms according to specifications, optimizing layout for guest experience and functionality.
Education
Bachelor of Science - Software Engineering
De Anza College
Cupertino, CA6 2027
Skills
- Team management
- Task delegation
- Retail security
- Computer proficiency
- Operational efficiency
- Reporting skills
- Brand awareness
- Work planning and scheduling
- Multitasking and prioritizing
- Problem anticipation and resolution
Languages
Spanish
Full Professional
Timeline
Area Supervisor
Ross Dress for Less
04.2024 - Current
Loss Prevention
Ross Dress for Less
02.2023 - 04.2024
Banquet Waiter
Stanford University, SoM
06.2019 - 08.2019
Bachelor of Science - Software Engineering
De Anza College