Jeremiah Torres
Summary
Results-driven Area Supervisor with expertise in team management and operational efficiency. Proven ability to enhance sales through visual merchandising and foster a positive work environment, leading to reduced employee turnover and improved customer satisfaction.
Overview
7
7
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
04.2024 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service techniques and operational standards, enhancing overall service quality.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Collaborated with management to develop staff schedules optimizing labor efficiency.
- Fostered positive work environment and provided professional growth opportunities, reducing employee turnover.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped processed store credit card applications, ensuring a smooth and fast application and approval process amongst customers.
Loss Prevention
Ross Dress for Less
02.2023 - 04.2024
- Managed loss prevention efforts, reducing waste and improving profitability.
- Supported loss prevention efforts by closely monitoring suspicious activities and reporting incidents to supervisors.
- Safeguarded company assets through vigilant loss prevention measures and adherence to security protocols.
Banquet Waiter
Stanford University, SoM
06.2019 - 08.2019
- Delivered exceptional service at high-profile events, enhancing guest satisfaction and ensuring seamless execution.
- Partnered with kitchen staff to uphold food presentation standards and ensure timely dish delivery.
- Arranged banquet rooms per specifications, optimizing layout for improved guest experience and functionality.
Education
Bachelor of Science - Software Engineering
De Anza College
Cupertino, CASkills
- Inventory management
- Loss prevention strategies
- Operational efficiency
- Reporting skills
- Work planning and scheduling
- Task delegation
- Team management
- Multitasking and prioritizing
- Problem anticipation and resolution
- Computer proficiency
- Brand awareness
Languages
Spanish
Timeline
Area Supervisor
Ross Dress for Less
04.2024 - Current
Loss Prevention
Ross Dress for Less
02.2023 - 04.2024
Banquet Waiter
Stanford University, SoM
06.2019 - 08.2019
Bachelor of Science - Software Engineering
De Anza College