Jeremiah Waller
Norwich,CT
Summary
Hands-on Manager with 15 years of experience, who is visible, conscientious, assertive and accountable to the organization, staff and customers. Qualified and eager to take on any new challenges, I exemplify good interpersonal communication skills as an exceptional team leader.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Stop and Shop Supermarket
10.2021 - Current
- Managed team of 75 reporting directly to CSM.
- Managed recruitment processes across various store departments.
- Manage training programs for new employees.
- Performed daily audits to verify store compliance with state and company regulations.
- Addressed customer issues with immediate solutions.
Service Manager
Chili’s Grill & Bar
01.2015 - 10.2021
- Oversee operation and food quality/ production
- Open/close restaurant
- Create kitchen schedule
- Manage staff and customer service standards
- Prep, cook and set line-up
General Manager
Taco Bell
01.2012 - 01.2015
- Forecasted weekly sales
- Managed labor budgets
- Managed payable accounts
- Prepared food order
- Supervised weekly inventory counts
- Managed and maintained weekly Icos %
- Hired/Trained new TM’s
- Ran weekly 1:1 with management team
- Created management and staff schedules
Certified Key Hourly Manager
Chili’s Grill & Bar
01.2002 - 01.2012
- Opened/closed restaurant
- Made kitchen schedule
- Managed orders
- Managed inventory
- Prepped, cooked and set line-up
Education
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Elcajon High School
01.1998
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
Certification
- Servsafe Certified
- Retail certified
Timeline
Customer Service Manager
Stop and Shop Supermarket
10.2021 - Current
Service Manager
Chili’s Grill & Bar
01.2015 - 10.2021
General Manager
Taco Bell
01.2012 - 01.2015
Certified Key Hourly Manager
Chili’s Grill & Bar
01.2002 - 01.2012
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Elcajon High School
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