Jeremias Garner
Humble
Summary
With a proven track record at Maximus for enhancing customer loyalty through empathetic service and conflict resolution, I excel in high-pressure environments. My expertise in Microsoft Excel and critical thinking has streamlined operations across roles, from debt collection to property management, significantly improving client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Maximus
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved veteran complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both veterans and the company alike.
- Responded to veteran requests for scheduling, services, and company information.
- Participated in ongoing training sessions to stay updated on company policies and customer service best practices.
Debt Collector
Impact Receivables Management
01.2023 - 10.2023
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Utilized skip tracing techniques and investigative tools to locate debtors with inaccurate or outdated contact information.
Property Manager
Blue Magma Residential
03.2020 - 08.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Develop and implement property marketing strategies to attract and retain tenants.
Assistant Property Manager
Dynasty Realty
03.2019 - 03.2020
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Prepared financial reports, including rent rolls, expense summaries and budget variance analysis.
Leasing Consultant
Dynasty Realty
01.2018 - 03.2019
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Coordinate move-in and move-out inspections and ensure timely turnover rates.
Education
No Degree - Human Resources Development
Lamar University
Beaumont, TX05-2029
High School Diploma -
Many High School
Many, LA05-2017
Skills
- Customer service, Customer relations, Customer satisfaction measurement, Call management
- Active listening, Critical thinking
- Data Entry, Microsoft Excel, Microsoft Outlook
- Problem resolution, Conflict resolution
- Payment processing, Scheduling/Appointment scheduling
- Professional telephone demeanor
- Follow-up skills
- Team development
- Administrative support
- Data collection
- Account management, Account updating
Timeline
Customer Service Representative
Maximus
10.2023 - Current
Debt Collector
Impact Receivables Management
01.2023 - 10.2023
Property Manager
Blue Magma Residential
03.2020 - 08.2022
Assistant Property Manager
Dynasty Realty
03.2019 - 03.2020
Leasing Consultant
Dynasty Realty
01.2018 - 03.2019
No Degree - Human Resources Development
Lamar University
High School Diploma -
Many High School
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