Jeremie Wells
TowPac Inc.
Kankakee,IL
20
years of professional experience
Dedicated customer service professional with over 20 years of experience in enhancing satisfaction and resolving complaints. Proven track record in building relationships with customers and helping them resolve issues through detailed troubleshooting and analysis..
Work History
Customer Service and Sales
20 Years 4 Months- Enhanced employee performance through consistent training and mentoring in customer service and sales techniques.
- Achieved personal and business sales goals by applying sound customer service protocol.
- Boosted customer satisfaction and sales by providing timely and accurate sales support services.
- Enhanced company reputation by providing exceptional customer service and support throughout the entire sales process.
- Answered phones and helped meet customer needs. Including sales, parts, and any issues that may arise.
- Facebook media content and Facebook Customer Support.
- Assemble, pack and ship kits and parts to customers.
- Handle customer complaints and solve customer problems.
Education
High School Diploma
Collision Repair at Kankakee Area Career Center
Skills
Product sales
Customer service and relations
Product knowledge
Order processing
Order fulfillment
Complaint resolution
Service solutions
Call management
Technical support
Follow-up skills
Computer proficiency
Prioritization
Active listening
Critical thinking
Relationship building
Self-motivated
Professional telephone demeanor
Timeline
Customer Service and Sales
TowPac Inc.
04.2006 - CurrentRead More
Herscher High School
High School Diploma
Read More