Jeremy Alexander
Warehouse Specialist
Staten Island,NY
Summary
Diligent Warehouse Associate with training expertise offering 15 years of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving, customer service and interaction, and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities.
Overview
13
13
years of professional experience
Work History
HEALTH ENTHUSIAST/SALES ASSOCIATE
The Vitamin Shoppe
10.2023 - Current
- Engage customers with promotions and maintain store organization for optimal sales
- Spearhead customer engagement strategies, leveraging product knowledge to boost sales and foster brand loyalty at The Vitamin Shoppe
- Analyse hourly sales metrics, implementing data-driven tactics to enhance customer conversion rates and optimise store performance
- Drive sales growth through targeted promotional campaigns, consistently surpassing targets and contributing to overall store success
- Partner with management to streamline operations, ensuring efficient stock management and seamless customer experiences
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
FORKLIFT OPERATOR/MATERIAL HANDLER/AUDITOR/CUSTOMER SERVICE AGENT
DHL Supply Chain
07.2022 - 04.2025
- Assigned daily customer pick lines and located products using Consafe Logistics Warehouse Management System and RF Scanners to effectively pick customer orders and locate them to outbound doors to be delivered to customers
- Coordinated with DHL leadership and team members to process orders efficiently, meeting daily customer deadlines and key performance indicators
- Performed daily audits on staged merchandise, utilizing Microsoft Excel and Consafe Logistics WMS to update records, thereby reducing damaged goods and handling errors
- Assisted and processed customers with online order pickups, providing support and tracking fulfillment in Microsoft Excel
- Improved warehouse efficiency by skillfully operating forklifts and order pickers to move, locate, and stack materials
FORKLIFT OPERATOR/MATERIAL HANDLER
CEVA Logistics
02.2021 - 07.2022
- Transported an average of 2,000 orders daily between warehouse locations to meet customer KPIs for shipment and storage needs
- Removed, wrapped, and staged orders for shipment using forklift operations, ensuring timely and efficient processing
- Collaborated with fellow forklift operators and production staff to enhance order processing speed and maintain high customer satisfaction
Warehouse Operations Specialist
Cornerstone Brands Inc
04.2012 - 02.2021
- Collaborated with team trainers and management to develop job-specific skill enhancement plans, improving the onboarding process for new employees
- Conducted in-class training for up to 30 new employees monthly, focusing on equipment use and safety protocols to minimize workplace injuries
- Delivered coaching and mentoring on safety procedures to 1,000 employees, ensuring compliance with updated OSHA safety standards and company policies
- Streamlined onboarding process through targeted skill enhancement plans, resulting in faster integration of new employees and improved operational efficiency to improve workflow and overall company key performance indicators
- Trained and operated throughout several departments to assist in driving customer excellence and
Key Holder
The Fragrance Outlet
03.2019 - 01.2021
- Provided exceptional customer service by addressing fragrance inquiries, resolving customer complaints, and ensuring a positive shopping experience.
- Collaborated with leadership to execute sales goals, by implementing effective merchandising strategies, and engaging customers with product knowledge
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines
- Managed daily cash handling procedures for opening and closing shifts, ensuring accuracy in transactions and preventing losses due to discrepancies.
Education
CERTIFICATE - GOOGLE IT SUPPORT PROFESSIONAL
Merit America
Virtual05.2023
Skills
- Microsoft Office 365
- Technical Support
- Troubleshooting
- Slack
- Spiceworks Ticketing System
- End User Training
- Windows
- Linux
- Android
- IOS
- Software Installation
- Configuration
- DNS
- TCP/IP
- DHCP
- VMware
- Active Directory
- VPN
- Subnetting
- VLANs
- G-Suite
- Data Entry
- Microsoft Excel
Timeline
HEALTH ENTHUSIAST/SALES ASSOCIATE
The Vitamin Shoppe
10.2023 - Current
FORKLIFT OPERATOR/MATERIAL HANDLER/AUDITOR/CUSTOMER SERVICE AGENT
DHL Supply Chain
07.2022 - 04.2025
FORKLIFT OPERATOR/MATERIAL HANDLER
CEVA Logistics
02.2021 - 07.2022
Key Holder
The Fragrance Outlet
03.2019 - 01.2021
Warehouse Operations Specialist
Cornerstone Brands Inc
04.2012 - 02.2021
CERTIFICATE - GOOGLE IT SUPPORT PROFESSIONAL
Merit America
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