JEREMY BECKER

Worked a full spectrum of accounts.

• Legal accounts from Pre-suit through Post Judgement
• Bankcard, retail, auto deficiency, installment loans, dismissed Bankruptcy,commercial and student loan accounts.
• All account ages from Prime to out of statute.

• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Supervised staff of collectors, monitoring phone calls and letters.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Managed inventory
• Reviewed, researched and corrected discrepancies and customer concerns.
• Researched accounts and completed due diligence to resolve collection problems.
• Conducted investigations of customer accounts and payment histories.
• Accessed credit records to evaluate customer credit histories.
• Created daily and weekly cash reports for accounting management.
• Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
• Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.

• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and compliance requirements.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.