Jeremy Behringer
Portsmouth,VA
Summary
Dynamic and results-driven high-volume Restaurant General Manager with over 20 years management experience. Proven track record of improving top line sales and net operating income. Expert in operations management, fostering a positive work environment, and enhancing team performance through effective coaching. Achieved significant improvements in customer satisfaction and reduced employee turnover to 80%. Led food cost team for the district resulting in improved consistent positive results in all stores.
Overview
21
21
years of professional experience
Work History
Restaurant General Manager
Cracker Barrel
06.2014 - 09.2024
- Assisted in daily operations, ensuring compliance with health and safety regulations.
- Supported staff training initiatives to enhance team performance and customer service skills.
- Learned inventory management techniques to optimize stock levels and reduce waste.
- Maintained cleanliness and organization of dining areas, enhancing guest experiences.
- Collaborated with kitchen staff to streamline food preparation processes for efficiency.
- Monitored customer feedback to identify areas for service improvement and satisfaction.
- Implemented cash handling procedures to ensure accuracy during transactions and deposits.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Led daily operations, ensuring high-quality service and adherence to company standards.
- Developed and implemented staff training programs to enhance service efficiency and customer satisfaction.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
General Manager
Hooters Inc.
10.2003 - 05.2014
Education
Bachelor of Arts - Hospitality And Tourism Management
Virginia Tech
Blacksburg, VASkills
- Inventory management
- Food safety
- Cost control
- ServeSafe manager
- Operations management
- Hourly and management development
- Business operations expertise
- Kitchen equipment operation and maintenance
- Conflict resolution techniques
- Coaching and mentoring
Timeline
Restaurant General Manager
Cracker Barrel
06.2014 - 09.2024
General Manager
Hooters Inc.
10.2003 - 05.2014
Bachelor of Arts - Hospitality And Tourism Management
Virginia Tech