Douglas Blair
Springfield,OR
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Independent Contractor
GrubHub
Eugene, OR
04.2024 - Current
- Ensured timely delivery by effectively managing scheduling and route planning.
- Enhanced client satisfaction through professional customer interactions and service excellence.
- Maximized earnings by adapting to peak demand hours and flexible scheduling.
- Leveraged mobile platforms and GPS tools for efficient order management and navigation.
- Maintained vehicle reliability and safety through regular maintenance and management practices.
- Promoted positive customer experiences by representing Grubhub with professionalism and courtesy.
Patient Services Representative II
Asante Physician Partners Medical Clinic
09.2023 - 03.2024
- Facilitated welcoming environment by greeting and directing patients and visitors.
- Handled all incoming patient calls, ensuring timely responses and assistance.
- Coordinated appointment reminders and rescheduled as needed, optimizing provider schedules.
- Entered patient information accurately into EPIC health record system for efficiency.
- Verified and collected medical insurance details and co-payments from patients.
- Executed accurate cash handling and end-of-day financial reconciliation procedures.
Health Care Worker
In-Home Caregiver for Cancer Patient
06.2022 - 12.2022
- Enhanced patient quality of life by assisting with daily living activities.
- Planned and executed weekly meals and grocery shopping for patient needs.
- Prepared meals and supported patient during food consumption challenges.
- Provided daily hygiene and bathing assistance, ensuring patient comfort.
- Tracked medication side effects, ensuring accurate reporting to medical professionals.
- Administered medications as per schedule, ensuring compliance with prescriptions.
- Facilitated transportation for all medical appointments, improving patient access.
- Fostered a positive environment to promote patient hope and happiness.
Remote Customer Service Associate II (Retirement Services)
FIS Global/T. Rowe Price
03.2022 - 12.2022
- Maintained customer loyalty through exemplary A+ service and support.
- Verified caller identities rigorously before sharing 401k information.
- Addressed customer inquiries with kindness and thoroughness, ensuring satisfaction.
- Transferred calls efficiently to appropriate departments based on customer needs.
- Researched 401k guidelines to provide accurate retirement plan information.
- Delivered tech support for website and app issues with clear instructions.
Operations Supervisor
David's Bridal
10.2011 - 09.2020
- Enhanced store operations by supporting managers and overseeing daily functions.
- Assumed managerial duties during absences, ensuring seamless store operations.
- Secured store opening and closing procedures, ensuring compliance with protocols.
- Conducted interviews and evaluated applications to select qualified candidates.
- Achieved sales goals by accurately maintaining daily sales records.
- Assisted in floor management to deliver exceptional customer service standards.
- Trained and managed customer service representatives, enhancing team performance.
- Ensured layaway compliance while safeguarding customer information and data.
- Performed safety checks, reporting findings to management for action.
- Led inventory receiving functions, improving stock management efficiency.
Education
High School Diploma -
Ashland High School
01.2000
Skills
- Strong customer service
- Operational leadership
- Innovative problem resolution
- Proficient in managing multiple tasks
- Meticulous attention to detail
- Proficient in Microsoft Office Suite
- Effective team collaboration
- Efficient in mastering new software
- Diversity Awareness
- Dedicated work ethic
Honors & Awards
Values in Action Award (Asante) October, November, December 2023 Recognition for providing excellent customer service and exceeding expectations, Certificate of Excellence (Davids Bridal) April 2019 Manager Appreciation Award for building a strong, beautiful, and dedicated team within the David's Bridal family.
Timeline
Independent Contractor
GrubHub
04.2024 - Current
Patient Services Representative II
Asante Physician Partners Medical Clinic
09.2023 - 03.2024
Health Care Worker
In-Home Caregiver for Cancer Patient
06.2022 - 12.2022
Remote Customer Service Associate II (Retirement Services)
FIS Global/T. Rowe Price
03.2022 - 12.2022
Operations Supervisor
David's Bridal
10.2011 - 09.2020
High School Diploma -
Ashland High School