Jeremy Butler
Maumelle
Summary
Dedicated to using excellent research, investigation and project management abilities to optimize management, organization and reporting of clinical data. Results-driven, precise, and systematic with quick learning and collaborative nature. Strong history with Retail companies.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Delta Dental of Arkansas
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Asset Protection Associate
Walmart
02.2021 - 04.2023
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Wrote reports for internal and external crime, burglary, or theft.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Contacted local authorities and apprehended shoplifters.
- Checked CCTV for evidence of shoplifting.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Ensured compliance with company policies by auditing operational procedures and providing constructive feedback to improve overall performance.
- Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
- Kept patrons and employees safe and from criminal activity.
- Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Conducted external investigations by collaborating with neighboring retailers, sharing information on known criminals and organized retail crime groups to safeguard the local business community.
- Conducted daily floor walks to identify potential security risks, enhancing overall store safety.
- Promoted a culture of accountability among employees through regular performance evaluations focused on asset protection metrics.
- Partnered with external security vendors to enhance surveillance and alarm systems, significantly improving store security.
- Reduced shrinkage significantly by implementing and monitoring strict access controls and surveillance systems.
- Conducted risk assessments for new product lines, ensuring robust protection strategies are in place before launch.
Outbound Warehouse Associate
Amazon
06.2022 - 01.2023
- Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
- Checked and rechecked orders before packaging and shipping items.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Prepared packages for shipment using appropriate packing materials to minimize potential damage during transit.
- Maintained a clean and safe work environment, adhering to OSHA safety guidelines at all times.
- Managed time effectively while handling multiple responsibilities simultaneously in a fast-paced warehouse setting without sacrificing attention to detail or quality standards expected from management team members'' work performance evaluations throughout career history as an Outbound Warehouse Associate.
- Ensured timely deliveries by working closely with transportation teams to prioritize urgent orders.
- Balanced loads and secured items for safe and damage-free transport to destinations.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
Grocery Stocking Department Manager
Walmart Supercenter
11.2017 - 10.2021
- Led employee performance reviews and discussed improvement strategies with each team member
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Increased productivity by10% and reduced material waste1% by consistently seeking efficiencies
- Reviewed reports and used data to develop continuous improvement initiatives
Asset Protection Associate
Neighborhood Market Walmart
07.2017 - 11.2017
- Worked diligently and ensured a safe environment for both employees and customers by monitoring CCTV footage throughout the store and identified any criminal mischief or potential threats
- Assisted with investigations, maintained documents, executed emergency procedures, examined emergency equipment and made certain safety protocol were followed
- Checked documentation for fraudulent activity and audited cash registers
- Identified and resolved crime cases in partnership with local law enforcement officers
- Received extensive training on how to handle and utilize safety protocols and procedures
Produce Department Manager
Neighborhood Market Walmart
03.2015 - 07.2017
- Increased YOY sales by5% and grew margins by effectively introducing new products within6 months
- Continuously audited store operations, decreasing inventory shrinkage and reducing cash discrepancies
- Maintained consistent oversight and regular safety inspections of work areas
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
Produce Associate
Neighborhood Market Walmart
09.2013 - 03.2015
- Restocked produce and removed expired or damaged merchandise
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Placed new produce orders based on expected demand
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate
- Assisted customers based on currently available product, promotional and policy information
Education
Bachelor of Arts - Business Administration-Organizational Management
Philander Smith College
Little Rock, Arkansas05.2018
Skills
- CCTV Training
- Risk Management
- Culture development
- Staff development
- Microsoft Office expertise
- Inventory management and control
- Critical Thinking
- Personnel and Human Resources
- Time Management
- Project Management
Timeline
Customer Service Representative
Delta Dental of Arkansas
04.2023 - Current
Outbound Warehouse Associate
Amazon
06.2022 - 01.2023
Asset Protection Associate
Walmart
02.2021 - 04.2023
Grocery Stocking Department Manager
Walmart Supercenter
11.2017 - 10.2021
Asset Protection Associate
Neighborhood Market Walmart
07.2017 - 11.2017
Produce Department Manager
Neighborhood Market Walmart
03.2015 - 07.2017
Produce Associate
Neighborhood Market Walmart
09.2013 - 03.2015
Bachelor of Arts - Business Administration-Organizational Management
Philander Smith College
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