Jeremy Clark
Glade Valley,North Carolina
Summary
Accomplished Service Manager at Rowell's Inc., adept in customer service management and technical troubleshooting, enhanced service delivery by implementing efficient systems, leading to increased client satisfaction and repeat business. Skilled in fostering team collaboration and leadership, significantly improved operational efficiency and revenue growth. Demonstrates exceptional problem-solving and relationship-building abilities.
Overview
24
24
years of professional experience
Work History
Service Manager
Rowell's Inc.
Indian Trail, NC
10.2000 - 04.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
Education
High School Diploma -
Monticello High School
Lake Providence, LA06.1995
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Customer Service Management
- Time Management
- Conflict Resolution
- Team Collaboration and Leadership
- Trustworthy and Honest
- Workplace Safety
- Documentation And Reporting
- Outgoing and Energetic
- Service Scheduling
- Operational Efficiency
- Staff Motivation
- Service Documentation
- Technical Troubleshooting
- Estimating and Quoting
- Inventory Management
- Continuous Improvement
- Service and Parts Teams Management
- Technical Support
- Preventive Maintenance
- Relationship Building
- Staff Training and Development
- Mechanical Diagnostics
- Shift Scheduling
- Flexible Schedule
- Supply Ordering
- Upselling
- Sales Support
- After-sales support
- Heavy Equipment Operation
- Maintenance Planning
- Vendor Sourcing
- Teamwork and Collaboration
Timeline
Service Manager
Rowell's Inc.
10.2000 - 04.2024
High School Diploma -
Monticello High School