Jeremy Coleman
Meeker
Summary
Proven Collision Repair Technician with a history at Rush Truck Center [OKC], showcasing expertise in vehicle repair and a courteous demeanor towards customer service. Excelled in using advanced repair tools and techniques, achieving a high standard of quality workmanship. Demonstrated adaptability, sales expertise, and a commitment to safety and efficiency, significantly enhancing service delivery.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in the collision repair industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
AutoZone
06.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Collision Repair Technician
Landers Automotive
04.2023 - 12.2023
- Completed road tests and safety review before releasing repaired vehicles to owners.
- Produced detailed checklist for body shop management team.
- Analyzed all surfaces closely for imperfections prior to painting jobs across the repair area.
- Expertly used wide range of tools for damage repair.
Collision Repair Technician
Rush Truck Center [OKC]
08.2022 - 04.2023
- Produced detailed checklist for body shop management team.
- Expertly used wide range of tools for damage repair.
- Repaired surface damage utilizing wide range of systems and methodologies.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected new parts and areas of repair to verify correctness and quality.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Enforced compliance with safety regulations when operating equipment.
- Inspected vehicles to identify and document repair needs.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Followed standard operating procedures to achieve consistent quality of work.
- Reassembled and replaced parts to complete body repairs.
Collision Repair Technician
Gerber Paint and Body and Glass
04.2021 - 08.2022
- Completed road tests and safety review before releasing repaired vehicles to owners.
- Produced detailed checklist for body shop management team.
- Expertly used wide range of tools for damage repair.
- Repaired surface damage utilizing wide range of systems and methodologies.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Utilized computer-aided design software to design and fix body parts.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Inspected vehicles to identify and document repair needs.
- Enforced compliance with safety regulations when operating equipment.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Inspected new parts and areas of repair to verify correctness and quality.
- Replaced and repaired vehicle parts according to work order instructions.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
Collision Repair Technician
Rush Truck Center [OKC]
03.2020 - 04.2021
- Completed road tests and safety review before releasing repaired vehicles to owners.
- Produced detailed checklist for body shop management team.
- Expertly used wide range of tools for damage repair.
- Repaired surface damage utilizing wide range of systems and methodologies.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected new parts and areas of repair to verify correctness and quality.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Enforced compliance with safety regulations when operating equipment.
- Inspected vehicles to identify and document repair needs.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Utilized computer-aided design software to design and fix body parts.
Collision Repair Technician
Collision Works
02.2017 - 03.2020
- Completed road tests and safety review before releasing repaired vehicles to owners.
- Produced detailed checklist for body shop management team.
- Expertly used wide range of tools for damage repair.
- Repaired surface damage utilizing wide range of systems and methodologies.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected new parts and areas of repair to verify correctness and quality.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Enforced compliance with safety regulations when operating equipment.
- Inspected vehicles to identify and document repair needs.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Followed standard operating procedures to achieve consistent quality of work.
- Reassembled and replaced parts to complete body repairs.
Collision Repair Technician
Rush Truck Center [OKC]
12.2013 - 02.2017
- Completed road tests and safety review before releasing repaired vehicles to owners.
- Produced detailed checklist for body shop management team.
- Analyzed all surfaces closely for imperfections prior to painting jobs across [Vehicle part] and [Vehicle part].
- Expertly used wide range of tools for damage repair.
- Repaired surface damage utilizing wide range of systems and methodologies.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected new parts and areas of repair to verify correctness and quality.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Enforced compliance with safety regulations when operating equipment.
- Inspected vehicles to identify and document repair needs.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Followed standard operating procedures to achieve consistent quality of work.
- Reassembled and replaced parts to complete body repairs.
Education
Associate of Science - Collision Repair Technology
OSU-IT
Okmulgee, OK08-1998
Skills
- Money handling
- Courteous demeanor
- Complaint handling
- Adaptability and flexibility
- Product promotion
- Service upselling
- Multitasking and organization
- Credit card payment processing
- De-escalation techniques
- Positive and professional
- Sales expertise
- Punctuality and reliability
- Product sales
- Store maintenance
Timeline
Customer Service Representative
AutoZone
06.2024 - Current
Collision Repair Technician
Landers Automotive
04.2023 - 12.2023
Collision Repair Technician
Rush Truck Center [OKC]
08.2022 - 04.2023
Collision Repair Technician
Gerber Paint and Body and Glass
04.2021 - 08.2022
Collision Repair Technician
Rush Truck Center [OKC]
03.2020 - 04.2021
Collision Repair Technician
Collision Works
02.2017 - 03.2020
Collision Repair Technician
Rush Truck Center [OKC]
12.2013 - 02.2017
Associate of Science - Collision Repair Technology
OSU-IT
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