Jeremy De La Cruz

Maintaining dining room needs and attending to the guests with world class customer service.

Craigs maintains a signature reputation and holds its guests relations with the upmost esteem.

As a server you a responsible for wine service, taking all orders and all guests requests and maintaining your section in addition to menu knowledge and featuring specials.

While working under the direction of executive chef Raphael François and restauranteur Bill Chait- the captain at Fannys drives the experience and guides the guest through a culinary journey.

• Provided positive first impressions to welcome existing, new and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.

Severs at the Misfit offer a dining experience second to none in the highly competitive world of downtown Santa Monica. The atmosphere is high energy and fast paced with a controlled level of sophistication always present. Our sales abilities are utilized daily as we feature premium items from our menu, in addition we sell wines and liqueurs from local vendors.

• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

As a Senior Lounge Supervisor at the QANTAS First Lounge, luxury is the state of mind which drives our team to deliver a five star hospitality experience, award winning al la carte dining menu, full service bar, and complete concierge service. The Senior Lounge supervisor is responsible for a wide variety of operations within the lounge.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Set overall vision and provided team leadership.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.