Jeremy Diaz

Dynamic professional with over seven years of experience in customer service and guest relations, complemented by one year of B2B sales expertise. Proven track record of consistently exceeding expectations for both customers and employers, demonstrating a strong work ethic and exceptional communication skills. Adept at understanding customer needs while aligning with company goals and philosophies, fostering relationships built on honesty, ethics, and integrity. Self-starter with high motivation, ready to contribute to organizational success through dedicated service and strategic engagement.

• Fanduel Sportsbook, Remote USA, Digital Engagement Team, 04/01/21, 11/01/25, Collaborate with the social media and content teams to enhance brand visibility and fan interaction across multiple digital platforms., Manage live game-day engagement through X (Twitter), Instagram, and TikTok, fostering real-time fan conversations and community growth., Develop and execute digital campaigns that align with major sporting events, driving audience participation and brand loyalty., Analyze engagement metrics to identify trends and optimize content strategy for maximum reach and interaction., Support influencer and partnership activations by curating content and coordinating cross-channel promotions.
• FishingAmmo a Mark Cuban Company, Oviedo, Florida, Manufacturing - Sales and Marketing, 09/01/16, 09/01/17, Responsible for manufacturing products and preparing shipments for Wal-Mart, Cabela's, Duluth, Amazon, Ball Pro and several other smaller customers., Phone Sales responsibilities included calling current and new targeted stores to sell fishing products., Provide price sheets, detailed payment & freight terms., Work trade shows & exhibits to market to new buyers.
• Walt Disney World, Orlando, Florida, Parking Booth Operator & Cashier, 08/01/11, 09/01/16, Responsibilities included assisting with the parking procedures, collecting parking fees and balancing cash draw at the end of the shift., Constant communication with guests, cast members and management.
• Dick's Sporting Goods, Orlando, Florida, Sales Associate and Department Lead, 08/01/15, 09/01/16, Responsibilities included supervising the Footwear Dept., engaging with customers and offering sales assistance when necessary., Maintained product inventory levels and displays at all times as per management expectations.
• JetBlue Airways, Orlando, Florida, Customer Support, 10/01/17, 03/01/21, Responsibilities included daily customer contact in facilitating and preparing reservations for airline travel., Made adjustments and rescheduling airline travel on a daily basis.

• University of Central Florida, 08/01/15, 05/01/19, Bachelor's Degree, Interdisciplinary Studies, Marketing
• Valencia CC, 08/01/12, 05/01/14, Associates of Arts Degree, General Education
• Warner University, 08/01/11, 05/01/12, Liberal Arts