GERALDINE TAWANIA ANNETTE SILER-PAGE
Retail Manager
Chapel Hill,NC
Summary
Goal-oriented Digital Team Lead and trusted co-partner recognized for leveraging information security, applications, networking, operations and risk management to drive business growth. Strategic with consultative approach to identifying requirements and opportunities for organizational transformation. Able to interpret and always communicate complex policies and procedures to others and apply significant tact and diplomacy. Committed to delivering exceptional services that are workable, proven approaches that meet customer requirements and achieve process efficiencies.
Overview
10
10
years of professional experience
Work History
Digital Team Lead
Walmart
Chapel Hill, NC
10.2020 - Current
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Oversaw 32 team, project milestone completion and quality of work performed.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Defined strategies and created a plan to achieve ambitious operational objectives.
Department Manager
Walmart
Chapel Hill, NC
4/11/13 - Current
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Supervised 20 full-time and 11 part-time employees.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Followed all safety protocols and company processes and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Delegated work to staff, setting priorities and goals.
- Coordinated work schedules and distributed tasks to 31 employees in Apparel department
- Worked closely with sales associates to complete tasks.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Employed process improvement initiatives within department.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Calculated expenses to correctly mark-up merchandise, remaining competitive.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Coached, trained and mentored new team members and manager trainees.
- Handled apparel shift overstock, restocking and inventory control.
Education
Certificate - Human Resources Management
Bellevue University
Bellevue, NE11.2022
Certificate - Business Leadership
Bellevue University
Bellevue, NE06.2022
Certificate - Business Management
Bellevue University
Bellevue, NE04.2022
Bachelor of Science - Business Administration
Livingstone College
Salisbury, NC05.2020
Associate of Applied Science - Business Administration
Central Carolina Community College
Sanford, NC05.2016
Radiography
Randolph Community College
Asheboro, NCMedical Social Work
Livingstone College
Salisbury, NCSkills
- Risk analysis
- Troubleshooting
- Resource planning
- Conflict resolution
- Planning
- People skills
- PPE use
- Organizational skills
- Friendly, positive attitude
- Decision-making
- Organization
- Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Digital Team Lead
Walmart
10.2020 - Current
Department Manager
Walmart
4/11/13 - Current
Certificate - Human Resources Management
Bellevue University
Certificate - Business Leadership
Bellevue University
Certificate - Business Management
Bellevue University
Bachelor of Science - Business Administration
Livingstone College
Associate of Applied Science - Business Administration
Central Carolina Community College
Radiography
Randolph Community College
Medical Social Work
Livingstone College
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