Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeremy Dingle

Arlington,TX

Summary

Motivated, goal-oriented, personable business professional with multiple certifications and a talent for quickly mastering technology. Accustomed to collaborating, customer service, and maintaining the utmost professional attitude within and outside the workplace. Flexible, versatile, and able to maintain a sense of humor under pressure. Highly organized and thrives in fast paced environments. Excellent team building and customer service skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations IT Manager

Rent The Runway
07.2019 - Current
  • Started with Rent the Runway as an IT Support Specialist and in 9 months became IT Site Lead for Rent the Runway’s Arlington TX order fulfillment center.
  • On site support for a warehouse with over 300 employees and including over 300 desktops, 50 laptops, and other various hardware such as Zebra handheld devices, order fulfillment technology, robotics, and RFID equipment.
  • Manage and support 6 IT Support Specialists across two sites by mentoring and guiding through projects and the vast array of hardware and applications in use at Rent the Runway.
  • Collaborate with other departments to help meet IT needs and properly integrate and secure systems.
  • Coordinate IT operations activities to deliver smooth flow of daily business needs.
  • Guide organizational technology strategy and roadmaps.
  • Create and terminate user's accounts from start to finish in business applications.
  • Customize and repaire technology based on staff requests.

Field Support Technician

Gerdau Ameristeel
02.2019 - 06.2019
  • IT Field Support for nearly 1000 employees working within the steel mill.
  • Provided technical support for ~600 desktops, laptops, servers, and thin clients across the mill via phone, email, and ServiceNow ticketing system.
  • Completed Office 365 migration in March 2019
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Adhered to safety protocols and policies to reduce workplace hazards.

Technical Support Specialist II

Jetta Operating Company
05.2018 - 01.2019
  • Provided high-level technical support for over 200 employees by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Experience with various engineering and geology applications.
  • Integral in moving, including setup, of the company from old office space to new Frost Tower building
  • Monitored systems in operation and quickly troubleshot errors.

IT Technical Support Specialist

Hydradyne, LLC
08.2012 - 05.2018
  • Administered Technical Support for over 400 end-users in a single person help desk.
  • Provided troubleshooting, advisement, and documentation for all hardware and software technical issues · Extensive work with Active Directory for user management and some Group Policy.
  • Installed, Tested and Managed Dell Kace Server and supported for updates, administration, and support of all online nodes across the MPLS network.
  • Received tickets through iSupport ticket system and responded in-person and remotely

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
01.2022

Associate of Applied Science - Information Technology - Security

Tarrant County College District
Fort Worth, TX
05.2008

Skills

  • Technical Troubleshooting
  • System Administration
  • Project Management
  • IT Service Management
  • End Point Configurations
  • Technical Leadership
  • System Integration
  • Team Collaboration and Development
  • Documentation and Reporting
  • Information Security
  • IT Compliance
  • Operating System Management

Certification

CIW Javascript Specialist

License 624988


CIW Web Design Specialist

License 624988


CIW Web Foundations Associate

License 624988


A+/Network+/Security+/Project+

License COMP001003186937


Microsoft Certified Professional

Windows XP & Windows 8.1 Operating Systems

License C524-3384


ITIL Foundation

Certificate number: GR750513799JD

Timeline

Operations IT Manager

Rent The Runway
07.2019 - Current

Field Support Technician

Gerdau Ameristeel
02.2019 - 06.2019

Technical Support Specialist II

Jetta Operating Company
05.2018 - 01.2019

IT Technical Support Specialist

Hydradyne, LLC
08.2012 - 05.2018

Bachelor of Science - Information Technology

Western Governors University

Associate of Applied Science - Information Technology - Security

Tarrant County College District

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Jeremy Dingle