Jeremy Donaldson
Rockaway Beach,OR
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
13
13
years of professional experience
Work History
Front Desk Manager\Guest Services Lead
The Hotel Garibaldi
Garibaldi, OR
02.2019 - 01.2025
- Front desk duties include monitoring and supervision of the front desk.
- Checking in guests, handling incoming phone calls.
- Reservation arrangements and bookings.
Cleaning Specialist
Clean and Cut llc
Rockaway Beach, OR
08.2015 - 01.2021
- Cleaning and basic maintenance of vacation homes for my family business. Small homes to multi-family large homes.
Night Auditor
Fairfield By Marriott
Bend, OR
02.2013 - 07.2015
- Assisted guests at check-in, providing information on various services within hotel.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
Insurance Authorization Specialist
C.O.R.A. Radiology
Bend, Oregon
01.2012 - 01.2013
- Managed daily workflow related to obtaining authorizations from various health plans including Medicare and Medicaid and commercial carriers.
- Conducted regular audits of authorization records to ensure compliance with regulatory standards.
- Conducted periodic training sessions for clinical staff on proper procedure for obtaining preauthorization from insurers.
Scheduling Specialist
C.O.R.A. Radilogy
Bend, OR
09.2011 - 01.2012
- Coordinated and scheduled appointments, ensuring efficient and timely organization of all events.
- Evaluated current scheduling practices and made recommendations for improvement where necessary.
- Collaborated with other departments on special projects requiring additional personnel resources.
Education
Some College (No Degree) - MIBC
Everest College
Portland, ORSkills
- Team building and supervision
- System updates
- Conflict and issue documentation
- Automated telephone systems
- Hospitality services
- Hotel reservation systems
- Registration processing
Timeline
Front Desk Manager\Guest Services Lead
The Hotel Garibaldi
02.2019 - 01.2025
Cleaning Specialist
Clean and Cut llc
08.2015 - 01.2021
Night Auditor
Fairfield By Marriott
02.2013 - 07.2015
Insurance Authorization Specialist
C.O.R.A. Radiology
01.2012 - 01.2013
Scheduling Specialist
C.O.R.A. Radilogy
09.2011 - 01.2012
Some College (No Degree) - MIBC
Everest College