Tina Crips
Smithville,TN
Summary
Dedicated, professional individual who brings valuable experience in business and customer service. Results-oriented achiever that combines strategic thinking and creativity to deliver success. Seeking an opportunity to utilize these skills further and develop further expansion.
Overview
37
37
years of professional experience
Work History
Guest Services Coordinator/Front Desk Manager
The Retreat at Center Hill Lake
05.2017 - Current
- Maintained accurate and up-to-date records of guest information.
- Ensured proper operations during high-occupancy periods by managing tasks with meticulous detail.
- Developed strong customer and vendor relations through effective resolutions.
- Coordinated with housekeeping and kitchen staff to ensure rooms were prepared promptly and service met with quality standards.
- Oversaw daily financials and company accounts.
Administrative Assistant
Stones River Regional IPA
03.2015 - 03.2019
- Performed daily office tasks which included (but not limited to) editing/printing documents, mailing outgoing correspondence, and organizing.
- Supported scheduling company meetings, booking events, and ordering inventory.
- Assisted on client inquiries regarding claims via phone and email communication.
- Coordinated provider re-credentialing by compiling data analytics and uploading applications.
- Navigated multiple systems to process client and carrier refunds, along with bookkeeping deposits and transactions.
Customer Service Representative
DTC Communications
06.1999 - 02.2015
- Processed a high call and task volume.
- Marketed by using a variety of tools.
- Assisted customers with troubleshooting mobile service issues and cellular device defects.
- Operated sales and balanced daily cash drawers.
- Promoted a positive work environment by fostering professional relationships among colleagues.
Junior Buyer/Purchased Parts Planner
Star Manufacturing
04.1988 - 03.1998
- Ensured freight shipments were shipped and delivered within a prompt schedule.
- Negotiated pricing in relation to freight shipments.
- Utilized inventory reports to manage proper documentation of orders to vendors.
- Adhered to proper guidelines.
- Worked in the Human Resources department, assisting with personnel records and administrative duties.
Education
DeKalb County High School
Smithville, TNMotlow State Community College
McMinnville, TNSkills
- Detail-oriented
- Relationship building
- Multitasking
- Reliability
- Basic accounting
- Sales
- Decision-making
Timeline
Guest Services Coordinator/Front Desk Manager
The Retreat at Center Hill Lake
05.2017 - Current
Administrative Assistant
Stones River Regional IPA
03.2015 - 03.2019
Customer Service Representative
DTC Communications
06.1999 - 02.2015
Junior Buyer/Purchased Parts Planner
Star Manufacturing
04.1988 - 03.1998
DeKalb County High School
Motlow State Community College
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