Jeremy Esposo
Henderson
Summary
Dedicated and driven professional committed to continuous learning and personal growth, leveraging a diverse skill set and rich experiences to excel in every endeavor. With a long-term focus on achieving goals and an adaptable mindset, resilience in overcoming challenges and limitations is ensured. Striving for excellence, each opportunity is met with unwavering effort and a passion for success that surpasses previous achievements. Embracing every venture with determination fosters personal development and contributes positively to team dynamics and organizational goals.
Overview
13
13
years of professional experience
Work History
Lead Bartender
PKWY Tavern (Fine Entertainment)
11.2017 - Current
- Run the floor with other bartenders and staff to guarantee a smooth, fun and efficient shift during peak hours of business.
- Provided customers with as much knowledge as possible in promotions involving our gaming and specials we have at our bar.
- Engage with customers with friendly customer service and providing knowledge of our 250+ beers and liquors we carry in the establishment.
- Pour/craft beverages exactly how it should be made and input orders accurately into MICROS/TOAST.
- Provide our regular gaming/non-gaming customers with the hospitality and service they need so they continue to show their support.
Barista Trainer
Starbucks
10.2012 - 10.2017
- Prepared or served hot or cold beverages, such as coffee, perfectly crafted espresso drink, and blended coffees in a very high volume location.
- Help create a culture with newly hired baristas to ensure they understand how each interaction and experience with the customers is always an impactful impression.
- Describe and promote each of our new and old products to customers to better their knowledge of what the consumer is buying.
- Provided each customer with the customer service that helped our store become number one in Nevada in Quality and Service.
Education
High School Graduate -
Foothill High School
06.2011
Skills
- Staff management
- Customer service
- Inventory
- Suggestive selling
- Superior customer service
- Food service
- Health codes compliance
- Promotions execution
- Outgoing personality
- Highly reliable
- Complex Problem-solving
- Point of sale systems
- Relationship building
Timeline
Lead Bartender
PKWY Tavern (Fine Entertainment)
11.2017 - Current
Barista Trainer
Starbucks
10.2012 - 10.2017
High School Graduate -
Foothill High School