Jeremy Fishinger
Kihei,HI
Summary
Owner and Operator with 20+ years in property management and concierge services for upscale clientele. Successfully manage a multi-million-dollar portfolio of exclusive residences, ensuring seamless operations for owners. Cultivating strong relationships with valued clients and delivering exceptional service consistently.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner/Operator
J Fish Property Management
Wailea, HI
10.2024 - Current
- Manage multi-million-dollar portfolios of exclusive residences, with personal service visits, and attention to detail.
- Acted as primary contact for owners, promptly addressing needs, complaints, and concerns to ensure high satisfaction.
- Established long-term client relationships through exceptional service, effective engagement, and swift issue resolution.
- Delivered concierge-level service to maximize client satisfaction and enhance overall comfort.
- Establish vendor relationships for reliable service delivery and cost management.
- Collaborate with vendors during bidding processes, negotiating contracts, and ensuring client satisfaction.
Director of Operations Manager
Wailea Point
Waliea , HI
10.2016 - 10.2024
- Oversaw daily operations of Maui's original, premier condominium property and maintenance teams, ensuring high standards of service.
- Supervised on-site staff, including training, scheduling, and performance evaluations.
- Coordinated vendor relationships and service contracts, ensuring timely and effective property upkeep.
- Performed regular property inspections to identify maintenance needs and oversee repair coordination.
- Acted as a contact for residents, addressing complaints and resolving service issues promptly.
- Ensured adherence to safety protocols and provided support and action plans for emergency situations.
- Managed operating budget, reviewing financial reports and processing payments to maintain fiscal integrity.
- Supported General Manager and Board of Directors with administrative tasks and report preparation.
Beach and Pool Manager
Beach Activities of Maui
Ka’anapali, Maui
10.2015 - 10.2016
- Managed beach and pool services across high-traffic hotels and beaches in Maui, ensuring exceptional guest experiences.
- Collaborated with hotel management teams in meetings to enhance guest satisfaction and service quality.
- Conducted interviews, hiring, and training for all sales and beach activity employees.
- Coached employees on upholding Gold Standards and standard operating procedures.
- Maintained accurate inventory of merchandise and equipment to support seamless beach and pool operations.
Sales Manager
Independent Natural Food Brokers
Denver, CO
11.2012 - 07.2015
- Led company-wide sales team across five states to improve accountability and drive performance.
- Trained and managed eight Field Sales Representatives to drive product sales at major retailers.
- Developed strategies for expanding product distribution and securing placements in retailers.
- Achieved regular product reorders and case stack placements in all major outlets.
- Cultivated partnerships with Whole Foods, Sprouts, and Vitamin Cottages to optimize merchandising efforts.
- Collaborated with store leaders and category managers to optimize product placements.
- Executed remerchandising strategies to boost product visibility in key accounts.
- Conducted store audits, resets, and demos to support initiatives in natural food industry.
Director of Operations
CREEKSIDE AT BEAVER CREEK Condominium Property
Beaver Creek, CO
01.2008 - 01.2012
- Managed front office operations, including check-ins, check-outs, and guest services.
- Supervised eight housekeepers, maintenance director, guest service director, and independent contractors to ensure high standards of service.
- Monitored inventory and reservations, contributing to elevated average daily rate.
- Resolved issues and complaints from guests and owners efficiently.
- Acted as liaison between owner and guests of 54-unit luxury vacation rental condominium.
- Facilitated airport transportation, grocery services, and vehicle maintenance for guests.
- Coordinated repairs and improvements with homeowner’s association and contractors to enhance property conditions.
- Served as assistant secretary/treasurer for condominium association, handling accounting and payroll.
Front Office Manager
THE CHARTER AT BEAVER CREEK
Beaver Creek, CO
01.2002 - 01.2008
- Achieved highest-ever comment card ratings in front office, exceeding expectations 95% of the time.
- Resolved guest and owner complaints effectively, enhancing overall satisfaction.
- Empowered front office staff by providing exceptional guest service and enhancing communication practices.
- Trained and managed 26 front-of-house employees, coordinating operations with sales, housekeeping, and maintenance for seamless service delivery.
- Maintained budgets for payroll, supplies, uniforms, and repairs while operating under budget constraints.
- Promoted reliability and time management among team members to enhance performance.
- Implemented conflict resolution strategies to promote collaboration and teamwork among staff.
Director of Guest Services
THE CHARTER AT BEAVER CREEK
Beaver Creek, CO
01.1997 - 01.2002
- Managed Head Concierge operations, elevating guest experiences through personalized service.
- Acted as VIP liaison, fulfilling all guests' requests for dining and activities.
- Supervised 16 employees, including bell staff, concierge, ski valets, and shuttle drivers, to ensure seamless service delivery.
- Led training initiatives and executed service standards to maximize guest satisfaction.
- Developed extensive network of preferred vendors and tour operators to generate commission revenue.
- Directed Vail Resorts lift ticket sales during winter season, managing accounts receivable and commission structures.
Education
B.S. - Recreation Administration (Resort Lodging Management)
California State University, Chico
Chico, CASkills
- Client Relationship Management
- Director of Guest Services
- Owner and VIP Liaison
- Award winning Guest Service
- Front Office Management
- Employee Training
- Accounting/Payroll
- Valet and Transportation Services
- Property Management
- Budgeting & Cost Control
- Contractor/Vendor coordination
- Service on Board of Directors
Certification
- Microsoft Office Training
- Certified Pool and Spa Operator (CPO Certification)
- First Aid/CPR and Ocean Safety
Recognition
- Employee of the Year out of 300 + employees, The Charter at Beaver Creek, 2006
- Voted President of Vail Valley Concierge Guild, 2000-2002
- Voted President of Liftview Condominiums H.O.A., 2007-2012
Timeline
Owner/Operator
J Fish Property Management
10.2024 - Current
Director of Operations Manager
Wailea Point
10.2016 - 10.2024
Beach and Pool Manager
Beach Activities of Maui
10.2015 - 10.2016
Sales Manager
Independent Natural Food Brokers
11.2012 - 07.2015
Director of Operations
CREEKSIDE AT BEAVER CREEK Condominium Property
01.2008 - 01.2012
Front Office Manager
THE CHARTER AT BEAVER CREEK
01.2002 - 01.2008
Director of Guest Services
THE CHARTER AT BEAVER CREEK
01.1997 - 01.2002
B.S. - Recreation Administration (Resort Lodging Management)
California State University, Chico