Jeremy Flores
San Francisco,CA
Summary
Experienced FOH server and manager successful at motivating and building positive team dynamics to accomplish company goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Pride myself in excellent customer service and talking to all types of personalities. Skilled at multi-tasking and quickly solving problems and finding solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Chotto Matte
San Francisco, CA
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
Supervisor, General Manager
Creator Burger
San Francisco + Daly City, CA
07.2018 - 03.2023
- Oversaw restaurant operations and robot maintenance throughout service with consistent communication and coordination with robot operator.
- Managed employee reviews, weekly schedules and training.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Set clear expectations and created positive working environment for employees.
Office Manager
Creator Inc.
San Francisco, CA
06.2020 - 08.2021
- Managed office operations while scheduling appointments for department managers.
- Handled all receiving of robot parts and packaging for deliveries.
- Organized and labeled various robot parts for kitting and assembly.
Crew Lead, Bartender, Projectionist
AMC Theatres
San Fernando, CA
07.2016 - 07.2018
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers and taking inventory
- Coached team members in techniques necessary to complete job tasks.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Operated production machinery safely to reduce workplace accidents.
- Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
- Interacted with public and internal customers to answers questions and complete ticket and concessions sales and cleaning duties.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of movie promotional offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Inspected and prepared video tapes, discs and packages for screenings and maintained film print and soundtrack in best possible condition to optimize viewing.
Education
No Degree - Business Economics
San Jose State University
San Jose, CAAssociate of Science - Social And Behavioral Science
Skyline College
San Bruno, CA05.2012
Skills
- Priority Management
- Staff Management
- Schedule Preparation
- Team Assignments
- Team Leadership
- Complex Problem-Solving
- Managing Employee Relations
- Passionate about Building & Growing Relatonships
- Managing Multiple Tasks
- Proficient with Microsoft/Google Sheets, Excel
- Staff Discipline
Certification
- ServSafe California Food Handler
Languages
Tagalog
Native or Bilingual
References
- Alex Vardakostas, CEO of Creator Inc. (949) 464-7497
- Jared Gomola, District Manager of Creator Burger (650) 315-1117
- David Bordow, Director of Product of Creator Inc. (510) 508-4319
- Javier Morales, Manager, Chotto Matte SF 415) 637-5380
- Yasmin Moran, Manager, Chotto Matte SF (510) 833-0177
- Mark De Vera, Manager, AMC Metreon 16 (415) 654-9287
Timeline
Server
Chotto Matte
09.2023 - Current
Office Manager
Creator Inc.
06.2020 - 08.2021
Supervisor, General Manager
Creator Burger
07.2018 - 03.2023
Crew Lead, Bartender, Projectionist
AMC Theatres
07.2016 - 07.2018
No Degree - Business Economics
San Jose State University
Associate of Science - Social And Behavioral Science
Skyline College