Summary
Overview
Work History
Education
Skills
Timeline
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Jeremy Follett

Pine City,NY

Summary

Dynamic customer service professional with a proven track record at Wayfair, excelling in issue resolution and customer relationship management. Adept at leveraging persuasive communication to enhance satisfaction and foster loyalty. Skilled in data entry and complaint handling, consistently delivering exceptional service and maintaining strong customer connections.

Overview

23
23
years of professional experience

Work History

Customer Service Agent

Wayfair
Big Flats, NY
03.2020 - Current
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Student Loan Debt Collector

Navient Solutions
Horseheads, NY
02.2010 - 03.2020
  • Employed persuasive communication skills to encourage prompt debt repayment.
  • Verified accuracy of account information and updated records accordingly.
  • Developed strategies to collect on past due accounts while maintaining customer relationships.

Ticket Agent/Baggage Handler

Greyhound
Binghamton, NY
12.2001 - 01.2011
  • Updated passenger information into the system prior to departure.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Education

GED -

Southside Highschool
Elmira, NY
09-1998

Skills

  • Customer service
  • Issue resolution
  • Data entry
  • Customer relationship management
  • Complaint handling
  • Account verification

Timeline

Customer Service Agent

Wayfair
03.2020 - Current

Student Loan Debt Collector

Navient Solutions
02.2010 - 03.2020

Ticket Agent/Baggage Handler

Greyhound
12.2001 - 01.2011

GED -

Southside Highschool

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Jeremy Follett