Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Airman of the Year- United States Air Force, Selfridge ANGB
Timeline
Generic

Jeremy Fortin

Ludington,MI

Summary

Dynamic retail leader with extensive experience at Meijer /Sam's Club/ and SpartanNash excelling in store operations and employee motivation. Proven track record in enhancing customer service and driving sales through effective team management and coaching. Skilled in inventory control and program implementation, fostering a collaborative environment that boosts performance and customer satisfaction.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

SpartanNash
Manistee, Michigan
05.2022 - Current
  • Assisted in daily operations to ensure efficient store performance and customer satisfaction.
  • Supported inventory management by tracking stock levels and assisting in replenishment activities.
  • Facilitated employee training sessions to enhance product knowledge and improve customer service skills.
  • Engaged with customers to address inquiries, resolve issues, and promote loyalty programs effectively.
  • Collaborated with team members to maintain a clean and organized store environment for optimal shopping experience.

Store Director

Meijer
Ludington, MI
08.2015 - 03.2022
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Coached, counseled, recruited, trained and disciplined employees as well as evaluating on-the-job performance.
  • Developed team schedules, optimizing staff allocation to enhance customer service during peak hours.
  • Coordinated promotional events, enhancing community engagement and driving foot traffic to the store.
  • Managed inventory levels, implementing effective stock control measures to reduce shrinkage.
  • Managed 200+ employees and generated 80 million+ in sales

Store Director

Sam's Club/ Wal-Mart Stores Inc.
Traverse City, MI
06.1993 - 06.2015
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales,reconciled cash, and prepared bank deposits to facilitate opening and closing duties.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built customer relationships and provided superior customer service to boost sales.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Managed 200+ employees and oversaw 100 million in sales.

Education

Criminal Justice

Charles Stewart Mott Community College
Flint, MI
05-1995

Skills

  • Store operations/ Retail management
  • Employee supervision/Motivation
  • Team management
  • Employee motivation
  • Coaching/Mentoring
  • Program implementation
  • Customer service
  • Retail merchandise quality standards

Accomplishments

-Successfully ran steady sales growth increase ever year as store manager both at Meijer and Sam's Club.

-Sam's Club Traverse City, Michigan led team to top Hearing aid center in the company.

-Sam's club Traverse City, Michigan led entire company in credit card signups by engaging and motivating my team.

-Effectively and efficiently guided team through full store remodels at both Meijer, Sam's, and Family Fare in Benzonia, Mi.

-$100 million dollar sales award with Sam's Club in 2 different stores.

Certification

-Food safety certification

-Forklift certified

-C.P.R certified (previously)

Airman of the Year- United States Air Force, Selfridge ANGB

I was nominated by my superiors for my hard work, dedication, personality and overall performance in the United States Air Force Reserves. Once nominated I had to go through multiple panel interviews with superiors and higher ranking officials as they narrowed their candidates down to one person to receive this award for our base.  I ultimately ended up winning and representing our base in Selfridge, Mi as the Airman of the year. 

Timeline

Assistant Store Manager

SpartanNash
05.2022 - Current

Store Director

Meijer
08.2015 - 03.2022

Store Director

Sam's Club/ Wal-Mart Stores Inc.
06.1993 - 06.2015

Criminal Justice

Charles Stewart Mott Community College

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