Jeremy Galarneaux
Oregon City,OR
Summary
Over the last 26 years, I have worked under four Danaher Operating Companies. In this time, I have emersed myself in our DBS culture and strived to improve myself and the teams I have been fortunate to lead. I am results oriented and motivated to do what is right for my organization by engaging and developing my team to better deliver excellence to our customers.
Overview
26
26
years of professional experience
Work History
Area Service Manager
Cytiva
05.2023 - Current
- Developed and implemented tactical plans to improve field engineers work performance resulting in improved customer satisfaction levels.
- Introduced & coached both leaders and direct reports on DBS tools such as PSP, Standard Work, Visual Daily Management, and Kaizen.
- Partnered with Scientific Support to drive awareness and gain additional support from product management, Global Support, & Cell Therapy subject matter experts to provide case and product responses to BMS.
- Responsible for interviewing and hiring field engineers for my own territory and my peers territories.
- Developed partnerships with Field Technical Leaders, Account Managers, Sales Specialists, Scientific Support & the overall field organization
District Service Manager
Pall Life Sciences
07.2019 - Current
- Instrumental in building the current Pall Service Organization
- Responsible for hiring a large majority of the America's service team
- Responsible for developing standard work for various service operation tasks and implementation of the service parts warehouse
- Involved in setting annual targets and performance objectives for the field service team
- Responsible for revenue growth via service agreements, time & material, and sales leads
- Responsible for team engagement, development, and introduction to DBS
- Served as a mentor to our newer District Managers
- Develop partnerships with Sales, Product Support, R&D, Supply Chain, and Customers.
Global Project Manager
Beckman Coulter
02.2018 - 07.2019
- Focus efforts to deliver 95% on time delivery of service parts world wide
- Develop relationships with supply chain on a world wide scale to gain an understanding of supply chain process
- Identify process gaps and implement process improvement through team collaboration
- Used Daily Management and Visual Management tools to manage progress of a project and reveal possible risks that would interfere with go live dates
District Manager
Beckman Coulter
Brea, CA
04.2016 - 02.2018
- Leverage DBS experience to drive continuous improvement within the Portland District
- Mentor West Area peers on DBS
- Work with IPM to perform pre-site inspections and hardware installations.
- Manage customer needs and expectations of service
- Mentor and develop FSE's for promotions and leadership opportunities
- Maintain FSE on time PM, MODS, training, expense reports, inventory counts, and time sheets
- Work closely with sales to ensure they had necessary support needed to win
- Supervise other districts during times of transition
- Develop and implement cross training plans to improve customer response time
Field Service Manager
Videojet Technologies Inc.
Wood Dale, IL
01.2009 - 01.2016
- Manage day-to-day tactical and long term strategic activities within my team
- Deliver top line sustainable growth by increasing the customer contract base
- Manage expenses in order to deliver a stronger bottom line
- Manage KPI deliverables using DBS and PSP
- Drive continuous improvement within my team and other areas of the service organization
- Groom and develop subordinates into roles such as Field Service Manager, Sales Engineer, Technical Supervisor, and Principal Field Engineer
Field Service Engineer
Videojet Technologies
Wood Dale, IL
02.1998 - 01.2009
- Installation, training, and troubleshooting of all Videojet equipment
- Responsible for territory growth, customer satisfaction, and partnering with sales to deliver sustainable long term customer retention
Education
Bachelor of Arts - Business Management
University of Phoenix
2007
Associate of Applied Science - Computer Science
Heald Business College
1996
Skills
- Leadership Mentoring
- Team Building
- Conflict Resolution
- Territory Management
- Employee Engagement
- Hiring and Top Grading
- Revenue Growth
- Expense Management
- Manage Multiple Countries
- Partner with Sales to deliver sustainable Customer Retention
- Use of DBS tools, Kaizen, PSP, VMDM, TPI
Accomplishments
Galarneaux
- Provided outstanding leadership over several teams
- Turned struggling teams into high performing teams
- Developed multiple Field Engineers into service leaders
- Created environments of trust and followership to help deliver the best results possible
Timeline
Area Service Manager
Cytiva
05.2023 - Current
District Service Manager
Pall Life Sciences
07.2019 - Current
Global Project Manager
Beckman Coulter
02.2018 - 07.2019
District Manager
Beckman Coulter
04.2016 - 02.2018
Field Service Manager
Videojet Technologies Inc.
01.2009 - 01.2016
Field Service Engineer
Videojet Technologies
02.1998 - 01.2009
Bachelor of Arts - Business Management
University of Phoenix
Associate of Applied Science - Computer Science
Heald Business College