Jeremy Gentry
Austin,TX
Summary
Skilled professional in multi-family property management, with broad experience in managing, team building and exceptional customer service. Known for consistent operational excellence, high productivity in task completion and fostering a sense of community with staff and residents. Unequivocally dedicated, trust-worthy and positive.
Overview
31
31
years of professional experience
Work History
Sr. Community Manager
Corazon Apartments
Austin, TX
08.2025 - Current
- Oversee the daily operations of a 256-unit residential community ensuring adherence to all company standards and practices.
- Lead a team of 6 staff members in delivering exceptional service, providing mentorship and performance evaluations.
- Develop and implement competitive marketing strategies to aggressively pursue occupancy goals in a highly competitive submarket, exceeding budgeted occupancy by .5% Q4 2025.
- Prepare and manage annual budget while strictly monitoring expenses and implementing measures to maximize income to achieve community financial goals, exceeding 2025 budgeted NOI by change%.
- Complete timely financial operations including monthly AME, FCF, variance reporting and delinquency management.
- Foster positive resident relations through effective communication, conflict resolution and promptly addressing issues with Q4 2025 retention ratio of 72%.
- Oversaw the completion of $650k rooftop deck renovation through effective vendor management and aggressive negotiations.
Community Manager
Laurel
Austin, TX
10.2022 - 08.2025
- Oversaw the daily operations of a 300-unit residential community while maintaining the highest level of operation excellence and resident satisfaction.
- Led a team of 6 staff members providing mentorship with 5 onsite promotions during my CM tenure.
- Exceeded budgeted occupancy by 1-2% Q1-2 2025 in a down-turned submarket.
- Implemented measures to maximize income and strictly controlled expenses delivering 4% NOI growth Q1-2 2025.
- Delivered average retention ratio of 58% YTD 2025 by creating a strong sense of community and promptly addressing all resident concerns.
- Greystar Customer Service Pillar Award 2021, AAA Finalist Lease-Up Community of the Year 2022, GS Impact Finalist CM of the Year 2023, GS Owned Assets Top Kingsley and RepX Scores 2023, National OA Top 5 Kingsley Scores Q1-4 2023 & 2024. Achieved RepX score high of 906.
Leasing Manager
Laurel
Austin, TX
05.2021 - 10.2022
- Effectively managed leasing team of 3 ensuring compliance with all company policies and state/local regulations while delivering the highest level of customer satisfaction.
- Achieved lease up stabilization within 10 months of opening.
Leasing Professional
The Whitley
Austin, TX
06.2020 - 05.2021
- Conducted property tours, highlighting amenities, location and resident life to prospective residents.
- Participated in due diligence through a successful sale of property.
District Concierge Director
Stratton Amenities
Austin, TX
06.2019 - 06.2020
- Lead a team of 35+ Concierge Ambassadors covering 3 high-rise communities with the utmost accountability in providing exceptional resident and guest services.
- Worked closely with onsite management to ensure the highest standards of performance were maintained and quickly resolved any discrepancies.
General Manager
Starbucks Coffee Company
Tyler, TX
11.2015 - 05.2019
- Lead a team of 45+ in delivering the ultimate customer experience by creating inspired moments, executing exceptional speed of service and consistent product quality.
- Delivered comp growth of 5-9% with aggressive P&L management.
- Achieved three perfect store condition scores in food safety, cleanliness and site condition.
Owner/Operator
The Bakerman Specialty Cakes
Texarkana, TX
03.2007 - 10.2015
- Championed my life dream from business conceptualization to store front opening.
- Solely responsible for team recruitment and training, product development, artistic direction, ordering and inventory control, marketing strategies, budgeting, payroll and profit/loss review.
- Grew annual sales to $750,000+ in first 2 years.
Registered Nurse
Lenox Hill Hospital
New York, NY
05.1995 - 01.2007
- Provided nursing care in critical and emergency room settings.
- Responsible for ground triage and hospital liaison for families seeking loved ones during events of September 11, 2001.
Education
Master of Science -
State University of New York
Brooklyn, NY05.2005
Bachelor of Science - Nursing
Texas Woman’s University
Denton, TX05.1995
Skills
- Leadership and team development
- Effective conflict resolution
- Client reporting, service and support
- Vendor contract negotiation and communication
- Facility repair reporting, apartment inspections, remediation and property safety
- Yardi 7S, Net Vendor/Ops Tech, Entrata, Onesite
- REBA and AIMR Revenue Management
- Dale Carnegie Advanced Sales Certified
Timeline
Sr. Community Manager
Corazon Apartments
08.2025 - Current
Community Manager
Laurel
10.2022 - 08.2025
Leasing Manager
Laurel
05.2021 - 10.2022
Leasing Professional
The Whitley
06.2020 - 05.2021
District Concierge Director
Stratton Amenities
06.2019 - 06.2020
General Manager
Starbucks Coffee Company
11.2015 - 05.2019
Owner/Operator
The Bakerman Specialty Cakes
03.2007 - 10.2015
Registered Nurse
Lenox Hill Hospital
05.1995 - 01.2007
Bachelor of Science - Nursing
Texas Woman’s University
Master of Science -
State University of New York