Heather Hernandez

Currently in my role as a Sr. Community Manager Lead,

• Current client: Microsoft, 5 years
• Past client: Cisco, 1 year
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Managed multiple online communities
• Fielded inquiries from current and potential community members about community offerings.
• Produced reports about community activities to keep stakeholders managers informed.
• Monitored community activities and maintained compliance with relevant laws, regulations and codes.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Created policies and procedures for successful community management.
• Oversee and run community programs for elite members in the community.

• Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
• Managed team structure, billable hours and strategic realignments.
• Published progress reports, updating senior leadership and stakeholders on overall project development.
• Functioned as primary liaison between Chief Medical Officer & Chief Quality Officer and hospital management staff, leading seamless coordination between teams.
• Facilitated communication between departments to enhance project success.
• Managed all administrative and logistical functions as needed.
• Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.

• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
• Organized and coordinated conferences and monthly meetings.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Prepared meeting agendas and briefing papers for members of board of directors and executive team.
• Facilitated training and onboarding for incoming office staff.
• Handled confidential and sensitive information with discretion and tact.
• Worked with senior management to initiate new projects and assist in various processes.