Open To Work
Tamanaca Gruppi
Richmond,TX
Summary
Dynamic Sr. Community Manager at Bsr Reit, adept at enhancing resident engagement through innovative communication strategies and service excellence. Championed diversity initiatives and optimized budgets, driving measurable improvements. Skilled in CRM software and problem-solving, I successfully organized events that elevated community satisfaction and fostered a supportive environment.
Knowledgeable Manager with solid background in managing vibrant communities and facilitating member engagement. Proven ability to drive community growth and enhance user experience through effective communication and strategic planning. Demonstrated expertise in conflict resolution and community-building initiatives.
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
21
21
years of professional experience
Work History
Sr. Community Manager
Bsr Reit
Houston, TX
03.2005 - Current
- Enhanced community engagement by implementing tailored communication strategies and social media campaigns.
- Implemented streamlined onboarding processes for new members, enhancing their overall experience within the community.
- Managed and moderated online forums to maintain a positive and supportive environment for members.
- Championed diversity and inclusion initiatives within the community, fostering an inclusive environment where all voices were valued and respected.
- Optimized community management budget by reallocating resources towards high-impact initiatives that delivered measurable value for the organization.
- Organized successful community events that fostered networking opportunities and increased member satisfaction.
- Mentored junior team members as they onboarded into their roles as Community Managers, offering guidance in best practices and ongoing support with complex challenges.
- Actively listened to feedback from community members, addressing concerns promptly while maintaining professional integrity.
- Collaborated closely with cross-functional teams to ensure alignment of messaging and support for strategic initiatives.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Evaluated property conditions and recommended improvements.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Education
Associate of Applied Science -
Kilgore College
Kilgore, TX08-1995
Skills
- Customer relationship management
- Resident engagement
- Service excellence
- CRM software
- Problem-solving
- Time management
Accomplishments
- Supervised team of 10 staff members.
Work Preference
Work Type
Full TimeInternshipLocation Preference
On-SiteRemoteHybridTimeline
Sr. Community Manager
Bsr Reit
03.2005 - Current
Associate of Applied Science -
Kilgore College