Jeremy Getz
San Tan Valley,Arizona
Summary
- Insurance
Dynamic Claims Associate with expertise in auto and injury insurance coverage, policy terms, and conditions. Proven ability to streamline claims processing by fostering strong relationships with stakeholders while blending analytical and administrative skills throughout investigations and recommendations. Equipped with two years of insurance experience, adept at investigating claims, verifying information, and managing settlements. Motivated team player with exceptional communication skills, dedicated to anticipating customer needs and enhancing overall satisfaction in every interaction.
- Food Service
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
- Sales
Remains in tune with latest sales and marketing strategies. Possesses excellent track record in predicting and planning for new sales direction and market trends. Identifies new sales prospects and negotiate deals while maintaining high level of customer satisfaction. Oversees strategies and campaigns throughout product, service, or concept lifecycle. Leads by example and inspire sales and marketing staff to perform at peak levels.
- Management
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Server
IHop
01.2024 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Recorded food and drink orders and served customer requests to the highest standards.
- Maintained full product knowledge of menu and specials.
- Made suggestions to customers based on preferences.
- Committed member with other restaurant professionals to ensure customer satisfaction.
- Always mindful of sanitation and safety considerations when handling food.
- Passed food orders through to kitchen staff clearly and quickly.
- Cleaned and reset tables promptly and efficiently for incoming customers, with a noticeable impact on reduced wait times.
- Helped managers train new serving staff.
Claim Associate - Injury
State Farm
04.2024 - 11.2024
- Organizes, prioritizes, and processes assigned work involving complex claims utilizing appropriate reports and tools to ensure completion of multiple daily responsibilities.
- Assists Claim Specialists with handling and settling complex claims involving salvage and injury.
- Applies knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair methods and parts, and medical and anatomical terminology, within approved limits.
- Communicates with team members, business partners, and external customers which may require contact by telephone, written correspondence, in-person, or other electronic media.
- Processed and reviewed insurance claims for accuracy and compliance with company policies.
- Communicated effectively with clients to gather necessary documentation for claim processing.
Claim Associate - Express
State Farm
09.2022 - 04.2024
- Demonstrated remarkable customer service while maintaining department service level objectives.
- Collaborated with agency and claims departments management during the claims process to ensure a seamless claim process for internal and external customers.
- Thrive in a teamwork environment with excellent work ethic and attention to detail.
- Communicated, coached, and instructed policyholders, agents, and third parties on various platforms including ECS, ECRM.
- Processed insurance claims efficiently, ensuring compliance with company policies and state regulations.
- Collaborated with cross-functional teams to resolve complex claims issues and enhance customer satisfaction.
- Analyzed claim documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
- Implemented process improvements that reduced claim processing times, enhancing overall workflow effectiveness.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
Apprentice Machinist
Modern Industries
01.2022 - 08.2022
- Observed and learned from experienced machinist on various machining process.
- Assisted machinist in setting up and operating various machine tools.
- Prepared materials and workpieces for machining process.
- Assisted with routine maintenance and repair of machine tools.
- Demonstrated excellent attention to detail and ability to work with precision.
- Operated CNC machines to produce precision components in compliance with specifications.
- Interpreted technical drawings and blueprints to ensure accurate machining processes.
- Conducted routine maintenance on equipment to enhance operational efficiency and reliability.
- Collaborated with senior machinists to refine machining techniques and improve product quality.
Retail Associate Manager
T-Mobile
11.2019 - 12.2021
- Assisted in recruiting, interviewing, hiring, and training new employees ensuring they were equipped with necessary skills for success within company’s standards.
- Contributed to creating a positive work culture by fostering teamwork among staff member through effective communication and recognition programs.
- Supported the retail manager in developing and implementing strategies to drive sales growth and achieve revenue targets.
- Assisted in the management of daily store operations, including opening and closing procedures, cash handling, and inventory management.
- Led daily operations, ensuring optimal customer service and efficient store performance.
- Mentored team members, fostering a collaborative and high-performing work environment.
- Implemented training programs to enhance staff product knowledge and sales techniques.
- Analyzed sales data to inform inventory management and merchandising strategies.
- Developed promotional campaigns that increased foot traffic and customer engagement.
- Streamlined processes for inventory control, reducing discrepancies and improving accuracy.
Assistant General Manager
Little Caesars
01.2017 - 10.2019
- Supervised daily operations to ensure efficient service, food quality, and customer satisfaction in a fast-paced environment.
- Assisted in training, coaching, and motivating a team of crew members to meet performance goals.
- Maintained inventory control by managing stock levels, ordering supplies, and reducing waste.
- Enforced company policies and health/safety regulations to ensure compliance with local, state, and corporate standards.
- Handled cash management duties including daily deposits, drawer reconciliations, and loss prevention.
- Resolved customer concerns professionally to maintain a positive brand reputation.
- Supported the General Manager with scheduling, labor cost management, and employee evaluations.
- Led shifts independently, ensuring smooth transitions during opening, mid-day, and closing operations.
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Developed training programs for staff, improving onboarding and operational consistency.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Coordinated marketing initiatives to boost brand visibility and drive sales growth.
Crew Member
Little Caesars
02.2013 - 01.2017
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Assisted in training new crew members on procedures and best practices for efficiency.
- Managed inventory levels effectively, minimizing waste through careful monitoring and rotation.
- Took orders, prepared meals, and collected payments.
- Worked front counter, back of house and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Poston Butte High School
San Tan Valley05-2015
Skills
- Claims processing
- Claims investigation
- Policy interpretation
- Microsoft office
- Documentation review
- Time management
- Decision-making
- Team collaboration
- Conflict resolution
- Data analysis
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Food running
- Sales expertise
- Sales techniques
- Quality control
Timeline
Claim Associate - Injury
State Farm
04.2024 - 11.2024
Server
IHop
01.2024 - Current
Claim Associate - Express
State Farm
09.2022 - 04.2024
Apprentice Machinist
Modern Industries
01.2022 - 08.2022
Retail Associate Manager
T-Mobile
11.2019 - 12.2021
Assistant General Manager
Little Caesars
01.2017 - 10.2019
Crew Member
Little Caesars
02.2013 - 01.2017
High School Diploma -
Poston Butte High School