Jeremy Harris
Denver ,Colorado
Summary
Motivated professional dedicated in providing compassionate client service and efficiently managing documentation. Leveraged superb time management and excellent communication skills to enhance service delivery and client satisfaction. Caring funeral director and embalming apprentice, driven to deliver exceptional and professional service to families in need.
Overview
11
11
years of professional experience
Work History
Manager of Operations
Harris Funeral Directors Inc.
01.2023 - Current
- Led and directed funeral and graveside services.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Completed legal documentation and signed death certificates.
- Arranged for clergy members to perform funeral services.
- Drafted professional correspondence and marketing materials.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved overall quality of service by attending industry conferences and staying up-to-date on best practices in embalming techniques.
- Enhanced family satisfaction through meticulous attention to detail during dressing and casketing processes.
Apprentice Funeral Director & Embalmer
Memorial Park Funeral Home And Cemetery
11.2021 - 12.2023
- Completed and filed all necessary legal documentation quickly and accurately.
- Consulted with families of deceased to make funeral arrangements.
- Removed deceased from place of death and transported to funeral home.
- Led and directed funeral and graveside services.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Offered counseling and comfort to bereaved family members and friends.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Prepared death certificates and drafted obituaries.
- Oversaw filing of legal documents.
- Built strong relationships with coworkers at all levels within the organization through open communication, collaboration, and mutual respect.
- Improved client satisfaction by providing empathetic and professional service during the embalming process.
- Contributed to the overall success of the funeral home through consistent professionalism, teamwork, and a commitment to providing high-quality service to grieving families.
- Enhanced cultural sensitivity within the funeral home by understanding, accommodating, and respecting various religious customs related to body preparation.
- Enhanced workplace efficiency by maintaining a clean, organized, and well-stocked embalming room.
Apprentice Funeral Director & Embalmer
MJ Edwards Funeral Home
03.2017 - 01.2020
- Prepared death certificates and drafted obituaries
- Completed legal documentation and signed death certificates.
- Processed death certificates per month and maintained meticulous in-house records.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Arranged for clergy members to perform funeral services
- Received 101 embalming training
Funeral Attendant
Memphis Funeral Home
Memphis, TN
04.2013 - 04.2016
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Adhered to company initiatives and achieved established goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Increased purchase amounts by cross-selling with similar products.
Education
Associate of Applied Science - Mortuary Science And Embalming
Southwest Tennessee Community College
Memphis, TN05.2025
Skills
- Office Administration
- Professional Appearance
- Cultural Sensitivity
- Embalming expertise
- Documentation and recordkeeping
- Verbal/written communication
- Sales development
- Team player mentality
- Customer- and service-oriented
- Energetic self-starter
- Compassionate communication
- OSHA Regulations
- Decedent preparation
Timeline
Manager of Operations
Harris Funeral Directors Inc.
01.2023 - Current
Apprentice Funeral Director & Embalmer
Memorial Park Funeral Home And Cemetery
11.2021 - 12.2023
Apprentice Funeral Director & Embalmer
MJ Edwards Funeral Home
03.2017 - 01.2020
Funeral Attendant
Memphis Funeral Home
04.2013 - 04.2016
Associate of Applied Science - Mortuary Science And Embalming
Southwest Tennessee Community College
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