Jeremy Johnston
Tampa,FL
Summary
Seeking an opportunity to pursue a career with an organization where I am able to be of significance and have an impact of helping the well-being of others.
Overview
8
8
years of professional experience
Work History
Customer Solutions Specialist
Charter Communication
Riverview, USA
10.2021 - 01.2026
- Provided exceptional customer service to retain residential Spectrum Internet subscribers by promptly resolving network and billing issues.
- Built rapport and secured relationships with satisfied customers to align services with their budget and addressed concerns of frustrated customers to enhance their experience with Spectrum Internet.
- Assisted customers with service inquiries and technical support issues.
- Collaborated with team members to resolve complex customer problems efficiently.
- Provided product information and recommendations to enhance customer satisfaction.
Fire Alarm & Low Voltage Technician
Cercomm Technology Group, LLC
Tampa, USA
03.2020 - 08.2021
- Installation of Fire Alarm Systems, Security Cameras, Access Control, Wireless Internet, and Cable Television in new construction.
- BASA/FASA certification
- Installed low voltage systems for commercial and residential clients.
- Conducted routine maintenance on security and communication systems.
- Collaborated with project managers to ensure timely system installations.
Internet Technician
Bodetech
Tampa, USA
01.2018 - 03.2020
- Installation of cable for both wireless internet and television in apartment projects in various locations in the United States.
- Installation of underground cables.
- IDF boxes and conduit installs.
Custom Solutions Specialist
Captel Specialist Services
Tampa, USA
01.2018 - 09.2018
- Delivered quick, accurate captions for Captioned Telephone clients through effective use of voice recognition applications.
- Executed multiple tasks simultaneously in a fast-paced environment. (hear audio, voice what was heard, proofread developing captions - all simultaneously).
- Upheld Captel Call Center's quality standards for accuracy and speed, ensuring optimal client satisfaction.
Education
High School Diploma -
SunLake High School
Land O Lakes, FLSkills
- Technical troubleshooting
- Customer-focused approach
- Client-focused
- Customer engagement
- Problem-solving mindset
- Analytical thinking
- Persuasive negotiator
- Excellent communication skills
- Dependable
Hobbies and Interests
- Accomplished artist various mediums
- Nutrition and physical fitness
- History enthusiast
Timeline
Customer Solutions Specialist
Charter Communication
10.2021 - 01.2026
Fire Alarm & Low Voltage Technician
Cercomm Technology Group, LLC
03.2020 - 08.2021
Internet Technician
Bodetech
01.2018 - 03.2020
Custom Solutions Specialist
Captel Specialist Services
01.2018 - 09.2018
High School Diploma -
SunLake High School