Jorge Cruz
Edinburg,TX
Summary
Dedicated customer support and sales professional with experience in Spectrum’s call center and retail environments, specializing in account management, billing support, upselling, and service troubleshooting. Currently completing an Associate degree in Computer Information Systems and a Certificate in Computer Applications, gaining hands-on skills in IT support, computer hardware, networking, and business software. Known for strong communication, problem-solving abilities, and delivering high-quality service in fast-paced, customer-focused settings.
Overview
2
2
years of professional experience
Work History
Customer Solutions Specialist
Spectrum
Pharr, Texas
03.2025 - Current
- Resolved customer account issues, billing concerns, and service questions to enhance customer satisfaction.
- Manage account updates, service changes, and customer information.
- Handle high-volume calls while maintaining quality customer service.
- Complete paperwork, clerical tasks, and office support duties.
- Educated customers on products and services, fostering better understanding and informed decision-making.
- Provided customer support through multiple communication channels.
- Assisted customers with product selection and purchase decisions, ensuring clarity on inquiries related to products or services.
Authorized Retailer
Spectrum
McAllen, Texas
10.2024 - 03.2025
- Sold Spectrum services including internet, mobile, and new customer packages.
- Upsold products to align with customer needs and contribute to sales goals.
- Delivered customer service and supported supervisory tasks to enhance store operations.
- Completed clerical tasks and maintained store organization
- Assisted customers with product selection and service inquiries.
- Processed customer transactions using point-of-sale systems efficiently.
- Informed customers about services and promotions to enhance their purchasing decisions.
Sales Associate
Stripes
Edinburg, Texas
05.2024 - 10.2024
- Guided customers in locating products and provided detailed product information to address inquiries.
- Assisted customers and provided product information.
- Restocked merchandise and organized store displays to enhance customer shopping experience.
- Processed transactions, counted cash, and managed money orders to ensure smooth operations.
Car Wash Attendant
EZ Clean
Edinburg, TX
01.2024 - 05.2024
- Assisted customers and promoted car wash memberships.
- Maintained cleanliness and restocked supplies.
- Operated car wash equipment to ensure thorough cleaning of vehicles.
- Assisted customers with service selections and answered their questions.
Education
Associate of Applied Science -
South Texas College
McAllen, TX04-2024
Certificate – Computer Applications Specialist - Information And Computer Systems
South Texas College
McAllen, TX08-2022
Skills
- Customer support
- Sales skills
- Problem resolution
- Software applications
- Team collaboration
- Effective communication
- Data entry
Technical skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Adobe Suite (Photoshop, basics)
- Data Entry & Typing
- Record Keeping
- Computer Operation & Troubleshooting
Timeline
Customer Solutions Specialist
Spectrum
03.2025 - Current
Authorized Retailer
Spectrum
10.2024 - 03.2025
Sales Associate
Stripes
05.2024 - 10.2024
Car Wash Attendant
EZ Clean
01.2024 - 05.2024
Associate of Applied Science -
South Texas College
Certificate – Computer Applications Specialist - Information And Computer Systems
South Texas College