Jeremy Martinez
Las Vegas
Summary
Dynamic Assistant Slot Supervisor with proven expertise at Oyo Hotel and Casino, enhancing customer satisfaction through effective problem-solving and employee training. Skilled in cash handling and policy enforcement, I successfully improved operational efficiency and guest engagement, ensuring compliance with gaming regulations while fostering a collaborative team environment.
Overview
11
11
years of professional experience
Work History
Assistant Slot Supervisor
Oyo Hotel and Casino
Las Vegas, NV
03.2025 - Current
- Supervised daily operations of slot machines, ensuring compliance with gaming regulations and standards.
- Trained and mentored staff on machine maintenance and customer service best practices.
- Resolved customer inquiries and disputes related to slot play, enhancing guest satisfaction.
- Conducted regular inspections of slot machines to ensure proper functionality and safety protocols.
- Increased efficiency in slot machine operations through routine maintenance and timely repairs.
- Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
Assistant Slot Supervisor
Silver Sevens Hotel & Casino
Las Vegas, NV
06.2022 - 02.2025
- Monitored gaming performance metrics to identify trends and optimize machine placement.
- Collaborated with management to develop strategies for increasing slot revenue and engagement.
- Analyzed player feedback to recommend enhancements in game offerings and promotions.
- Conducted thorough investigations into any potential instances of fraud, theft, or collusion among guests or staff, ensuring swift and appropriate action was taken.
- Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
- Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs.
Guest Service Representative
Golden Gate Hotel and Casino
Las Vegas, NV
06.2021 - 03.2022
- Delivered exceptional customer service, resolving guest inquiries and concerns efficiently.
- Managed check-in and check-out procedures, ensuring a smooth guest experience.
- Collaborated with team members to enhance service quality and operational efficiency.
- Maintained knowledge of hotel amenities and local attractions to assist guests effectively.
Guest Service Representative
Station Casinos
Las Vegas, NV
11.2018 - 05.2020
- Processed reservations and cancellations accurately using property management systems.
- Assisted in training new staff on customer service best practices and operational protocols.
- Handled cash transactions and maintained accurate financial records during shifts.
- Implemented feedback mechanisms to improve guest satisfaction and service delivery standards.
Irrigation Technician
Del Sol Construction and Landscape
Las Vegas, NV
01.2018 - 07.2018
- Operated and maintained irrigation systems to ensure optimal functionality and efficiency.
- Diagnosed and repaired irrigation system issues, enhancing overall system reliability.
- Collaborated with landscape teams to schedule and implement irrigation strategies effectively.
- Conducted regular inspections of irrigation components to identify maintenance needs proactively.
Warehouse Manager
Stratum Textile
Las Vegas, NV
05.2017 - 02.2018
- Oversaw daily warehouse operations to maintain efficiency and productivity levels.
- Implemented inventory management systems to enhance accuracy in stock tracking.
- Trained and mentored staff on safety protocols and best practices for handling materials.
- Streamlined workflows to reduce order fulfillment times and optimize resource allocation.
Warehouse Supervisor
Hot Shots Delivery
Albuquerque, NM
03.2015 - 12.2016
- Supervised daily warehouse operations to ensure efficient workflow and productivity.
- Trained and mentored staff on safety protocols and operational best practices.
- Implemented process improvements that enhanced inventory management accuracy.
- Coordinated shipping schedules to optimize delivery timelines and reduce delays.
- Resolved operational challenges by developing effective problem-solving strategies.
Education
High School Diploma - Basic
Del Norte High School
Albuquerque, NM05.2009
Skills
- Cash handling expertise
- Employee training
- Policy enforcement
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Adaptability and flexibility
Timeline
Assistant Slot Supervisor
Oyo Hotel and Casino
03.2025 - Current
Assistant Slot Supervisor
Silver Sevens Hotel & Casino
06.2022 - 02.2025
Guest Service Representative
Golden Gate Hotel and Casino
06.2021 - 03.2022
Guest Service Representative
Station Casinos
11.2018 - 05.2020
Irrigation Technician
Del Sol Construction and Landscape
01.2018 - 07.2018
Warehouse Manager
Stratum Textile
05.2017 - 02.2018
Warehouse Supervisor
Hot Shots Delivery
03.2015 - 12.2016
High School Diploma - Basic
Del Norte High School