JEREMY MCKENZIE
Nottingham,MD
Summary
Results oriented with experience leading and managing a team of employees that includes coaching, training, employee development and performance reviews. Highly proficient with creating customer focused practices and delivering excellent customer service. Proven track record of achieving individual and team goals, working in operations, sales, and service roles. Strong communication skills across all levels, effectively articulating organization's mission, goals and operation. Organized and results driven.
Overview
13
13
years of professional experience
Work History
Field Specialist Service Technician
M&C Assemblies Inc.
Bel Air, MD
01.2023 - Current
- Lead a team of technicians to assemble merchandise
- Perform daily store walks looking at quality and quantity needed to meet compliance
- Assemble merchandise i.e
- Grill, wheelbarrows, fireplaces, home gyms, gazebos, health rehabilitation equipment, sheds, etc
- Learn new product assemblies and updated safety protocols
- Continually communicate with managers and customers to maintain compliance and good working relationships
- Self sufficient and good with time management due to usually working with self or leading a team
- Train and mentor new hires.
District Supervisor
Assemblers Incorporated
Bel Air, MD
05.2016 - 12.2022
- Assemble merchandise i.e
- Grill, wheelbarrows, fireplaces, patio furniture, gazebos, gym equipment, trampolines
- Perform daily store walks looking at quality and quantity needed to meet compliance
- Communication between management of employer, Technicians, and management of customer(s)
- Lead/Supervisor multiple techs on 2-3 man team
- Train new employees
- Train myself when new product arrives and partner with techs to make sure that the wisdom is spread to correctly assemble merch
- Travel daily up to 150 miles.
Solar Panel Installer (temporary)
EnTech Solutions
Baltimore, MD
08.2015 - 12.2015
- Specifically did commercial assignments for schools and businesses in very large open fields
- Get merchandise off truck to build location
- Use equipment to dig post and then tools to construct solar panel mounting racks
- Install panels to racks with power tools while working as a team to maintain level and uniform completion of unit
- Be able to withstand 100F+ Temps in order to make certain wiring and panels we correctly installed
- Had to be able to walk long distances while carrying 50 lbs and up.
Auto Technician
Jones Junction Chrysler Dodge Jeep
Fallston, MD
01.2014 - 12.2015
- Complete oil changes, tire rotation and balance, fluid flushes and fills, brake pads and rotors
- Assist Master techs with more demanding or physical jobs, pulling transmissions, motors, transaxle, exhaust
- Completed minor car modifications and some major including a clutch replacement and a coilover kit installation.
Driver
Deliver, Middle River Pizzeria
Middle River, MD
01.2013 - 10.2014
- Transportation of food from employer to customer
- Manage my time as well as food quality
- Quickly become accustomed to the GPS navigation
- Politely handle customer concerns in a manner that made them feel heard as well as maintaining honesty.
Sales Consultant
Bob Bell Chevrolet
Baltimore, MD
06.2011 - 12.2012
Education
Lincoln College of Technology
09.2014
Sinclair Community College
12.2007
Edgewood High School
01.2006
Skills
- Field Service Technician Experience
- Quality Control Procedures
- Training and Mentoring
- Project Management
- Equipment Inspection
- Equipment Repair
- Quality Assurance
- Team Supervision
- Mechanical Background
- Power Tools Operation
- Problem-Solving
- Customer Service
- Heavy Lifting
- Troubleshooting
- Team Management
- Sales (2 years)
Timeline
Field Specialist Service Technician
M&C Assemblies Inc.
01.2023 - Current
District Supervisor
Assemblers Incorporated
05.2016 - 12.2022
Solar Panel Installer (temporary)
EnTech Solutions
08.2015 - 12.2015
Auto Technician
Jones Junction Chrysler Dodge Jeep
01.2014 - 12.2015
Driver
Deliver, Middle River Pizzeria
01.2013 - 10.2014
Sales Consultant
Bob Bell Chevrolet
06.2011 - 12.2012
Lincoln College of Technology
Sinclair Community College
Edgewood High School