Jeremy Mefford
Tampa
Summary
Results-driven professional with over a decade of experience in customer-centric roles, blending hospitality and management expertise with a proven track record of driving revenue and enhancing client satisfaction. Skilled in relationship building, team leadership, and operational efficiency, with a strong aptitude for identifying customer needs and delivering tailored solutions. Personable and dedicated customer service representative with extensive experience in people focused industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Fine Dining Server
Ponte Modern American
Tampa
03.2025 - Current
- Achieved 15% year-over-year increase in personal sales to date.
- Maintained strong client retention through relationship building, enhancing return rates.
- Demonstrated expertise in food, wine, liquor, and restaurant history.
- Managed high-volume sections while ensuring exceptional service standards.
Service Manager
Juno and the Peacock
09.2024 - 04.2025
- Led team of 60+ to deliver exceptional service to high-end clientele
- Addressed client problems quickly to maintain service quality.
- Implementing new systems to strengthen efficiency
- Won "Best New Restaurant in Tampa Bay" for 2024
Service Manager
The Urban Stillhouse
02.2021 - 07.2024
- Hired as server, promoted to Service Captain within 1 year, promoted to Operations Manager within 2 years.
- Spearheaded front-of-house operations, managing a team of 30+ staff to deliver high-quality service and increase repeat customer visits.
- Conducted sales presentations and facility tours, securing high-value event bookings and partnerships.
- Cultivated and maintained client relationships, enhancing satisfaction and loyalty.
- Directed hiring, training, and development programs, fostering a motivated, high-performing team.
- Collaborated with executive staff to develop and implement revenue-enhancing operational systems.
Server
Feather and Quill
01.2019 - 12.2019
Server
Bosphorous Turkish Cuisine
01.2018 - 12.2018
Car Sales
Mississippi Auto Direct
01.2016 - 12.2018
Server and Floor Manager
Roux 61
01.2015 - 12.2016
EMT/Driver
American Medical Response
01.2015 - 12.2016
Server/Trainer
Olive Garden
01.2013 - 12.2015
Education
Johnson University
Florida01-2013
HIGH SCHOOL -
East Ridge High School
Clermont, FL05-2010
Skills
- Client Relationship Management
- Revenue Growth Strategies
- Effective Communication & Storytelling
- Team Leadership & Development
- Negotiation & Persuasion Techniques
- Operational Efficiency
- Sales Presentations & Facility Tours
- Service Process Improvement
- Crisis Resolution & Problem Solving
- Data-Driven Decision Making
- Attention to Detail & Organizational Skills
References
- Morgan MacMillan, 864-704-3200
- Scott Kelley, 727-432-6868
- Rick Stout, 215-870-0612
Timeline
Fine Dining Server
Ponte Modern American
03.2025 - Current
Service Manager
Juno and the Peacock
09.2024 - 04.2025
Service Manager
The Urban Stillhouse
02.2021 - 07.2024
Server
Feather and Quill
01.2019 - 12.2019
Server
Bosphorous Turkish Cuisine
01.2018 - 12.2018
Car Sales
Mississippi Auto Direct
01.2016 - 12.2018
Server and Floor Manager
Roux 61
01.2015 - 12.2016
EMT/Driver
American Medical Response
01.2015 - 12.2016
Server/Trainer
Olive Garden
01.2013 - 12.2015
Johnson University
HIGH SCHOOL -
East Ridge High School