Jeremy Metivier
Longmont,CO
Summary
I am a motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. My biggest strength is customer facing resolutions and marketing objectives. I strive to focus on customer needs and finding potential for future growth and partnerships, Customer needs and services are what I have been focused on for over ten years.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tasting Room Shift Supervisor
Left Hand Brewing Company
Longmont, CO
06.2020 - Current
- Determined budgets, production goals and rates based on company policies and requirements.
- Assessed operations and adjusted scheduling to maximize productivity.
- Planned and developed new operation processes to innovate and stay competitive.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Taught staff upselling techniques to meet revenue targets.
- Educated customers about offerings, promotions and pricing to boost sales.
- Upheld company standards and compliance requirements for operations.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Assigned tasks to team members based on their strengths and skill sets.
- Assisted upper management with daily operations to meet standards of service and quality.
Bar Manager
Oskar Blues Restaurants
Longmont, CO
01.2016 - 06.2020
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Bartender
Oskar Blues Brewing
Longmont, CO
03.2014 - 01.2016
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within fast-paced environment.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
High School Diploma -
Silver Creek High School
Longmont, CO03-2013
Some College (No Degree) - Business Marketing
Arizona State University
Tempe, AZSkills
- Client Account Management
- Customer-Oriented
- Search Engine Optimization
- Business Development
- Sales Monitoring
- Business Administration
- Financial Management
- Staff Management
- Strategic Planning
- Conflict Resolution Techniques
- Continuous Improvement
- Sales Development
Certification
- Certified Cicerone
- Completed 5 Marketing courses
Timeline
Tasting Room Shift Supervisor
Left Hand Brewing Company
06.2020 - Current
Bar Manager
Oskar Blues Restaurants
01.2016 - 06.2020
Bartender
Oskar Blues Brewing
03.2014 - 01.2016
High School Diploma -
Silver Creek High School
Some College (No Degree) - Business Marketing
Arizona State University
- Certified Cicerone
- Completed 5 Marketing courses
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