Jeremy Middleton
Lakeland
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Verification Technician
Tierra Inc.
05.2024 - Current
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
Owner/Operator
Extreme Heat Pressure Washing
09.2023 - 05.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Internet Customer Service Representitive
GEICO
04.2016 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Home Renovator
Bill Wooden
05.2015 - 03.2016
- Cleaned and disposed of debris to maintain safe and clean working environment.
- Hung sheetrock and drywall by attaching panels to studs, cutting adjoining panels and making cutouts around outlets and switches.
- Checked for plumbing issues to replace or repair faucets and pipes.
- Built and installed cabinets, countertops and shelving to provide additional storage and working spaces.
- Inspected job site throughout renovation process to verify quality standards.
Education
Asphalt Plant Level II -
CMEC
Apopka08-2024
Asphalt Plant Leve I -
CMEC
Apopka06-2024
GED -
Eastern New Mexico University
12-2002
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Written/Verbal communication
- Quality control
- Maintenance and repairs
Certification
Asphalt Plant Level I & II
ACI Concrete Strength And Compression
Timeline
Verification Technician
Tierra Inc.
05.2024 - Current
Owner/Operator
Extreme Heat Pressure Washing
09.2023 - 05.2024
Internet Customer Service Representitive
GEICO
04.2016 - 06.2023
Home Renovator
Bill Wooden
05.2015 - 03.2016
Asphalt Plant Level II -
CMEC
Asphalt Plant Leve I -
CMEC
GED -
Eastern New Mexico University
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