Jeremy Pimienta
Plant City,FL
Summary
Friendly, motivated, and dependable Sales professional with a reputation for exceeding all performance benchmarks in person or over the phone. Customer Service expertise with great communication and organizational skills, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-oriented Graphic Artist successful at applying technical skills to create art that informs and engages customers.
Overview
6
6
years of professional experience
Work History
Delivery Courier
Steadfast Solution
06.2022 - 09.2022
- Communicated with dispatch and customers for accurate delivery information.
- Followed safety procedures and regulations to protect packages and vehicles.
- Delivered 30 orders per hour on average
- Maximized processes by managing delivery schedules and prioritizing based on urgency, reducing scheduled deliveries by 12%
- Verified package information to check for accuracy and completeness.
- Contacted customers to confirm delivery details and locations.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Properly documented all specimens received using handheld (rabbit) logging device.
Print Marketing Associate
Staples, The Office Supply Superstore
05.2020 - 08.2021
- Shadowed senior personnel on complex marketing pursuits to build skills set.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Designed and implemented advertising and public relations activities.
- Worked closely with in-house design team to develop visuals for content.
- Identified appropriate marketing channels and target customers for campaigns.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Overnight Stock Associate
Lowes Home Improvement
04.2020 - 07.2020
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Managed orders to verify accuracy of incoming and outgoing shipments.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Inspected floor displays, noted missing items, and immediately replenished merchandise
Store Associate
Big Lots
12.2019 - 05.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Answered questions about store policies and concerns to support positive customer experiences.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Tracked stock using company inventory management software.
- Maintained organized, presentable merchandise to drive continuous sales.
- Trained and developed incoming Store Associates in company processes, product knowledge, customer service and selling techniques.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
General Merchandise Associate
Target
09.2018 - 11.2019
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Interacted with guests in friendly and knowledgeable way.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Seasonal Fulfillment Associate
Amazon
06.2017 - 11.2017
- Maintained compliance with company safety policies and called violations to attention of management.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Unloaded incoming trucks and properly staged inventory for processing.
- Inspected physical condition of warehouse and equipment and implemented any repairs, improvements or replacements as necessary.
- Drove customer satisfaction by successfully completing all returns within 24hr timeframe from receipt in fulfillment department.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Unloaded deliveries from trucks in prompt fashion.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Stock Associate
Walmart
07.2016 - 06.2017
- Readied items for sales floor stocking by affixing tags and preparing pallets.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Managed inventory storage in clean and organized fashion.
- Maintained inventory count, tracked usage and documented variances.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Assisted customers by finding items quickly, boosting store satisfaction rate by 100%.
- Regularly used industry-standard inventory software such as Scanners..
- Checked and pulled defective or expired products from shelves.
- Created reports detailing all aspects of inventory, including costs, deliveries and usage.
- Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Education
High School Diploma -
Tampa Bay Tech High School
Tampa, FL07.2016
Some College (No Degree) - Liberal Arts And Sciences
Polk State College Collegiate High School
Lakeland, FLSome College (No Degree) - Commercial Truck Driving
Sage Commercial Trucking
Plant City, FLSkills
- Policies and Procedures
- Sales
- Customer service
- Performance improvement
- Advanced PC and Software expertise
- Customer Complaint Resolution
- Organizational skills
- Excellent Time Management
- Adept multi-tasker
- Creative Solutions
- Customer Satisfaction
- Developing Customer Relationships
- Accurate Documentation
- Microsoft Office
- Adobe Systems
Timeline
Delivery Courier
Steadfast Solution
06.2022 - 09.2022
Print Marketing Associate
Staples, The Office Supply Superstore
05.2020 - 08.2021
Overnight Stock Associate
Lowes Home Improvement
04.2020 - 07.2020
Store Associate
Big Lots
12.2019 - 05.2020
General Merchandise Associate
Target
09.2018 - 11.2019
Seasonal Fulfillment Associate
Amazon
06.2017 - 11.2017
Stock Associate
Walmart
07.2016 - 06.2017
High School Diploma -
Tampa Bay Tech High School
Some College (No Degree) - Liberal Arts And Sciences
Polk State College Collegiate High School
Some College (No Degree) - Commercial Truck Driving
Sage Commercial Trucking
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