JEREMY REED
Clearwater,FL
Summary
Friendly and enthusiastic Store Manager with 11 years of customer service experience with the ability to remain calm in any situation. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, responsible and professional demeanor at all times.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dominos's Pizza
Clearwater, FL
05.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Achieved recognition for contribution to store success by optimizing sales.
General Manager
Pizza Hut
01.2018 - 01.2022
- Direct and supervise work of assistant managers, customer service reps and drivers and explain goals, policies and procedures to staff members
- Train all new employees to achieve consistent results while maintaining great customer service
- Review financial statements, sales and activity reports or other performance data to identify opportunities for cost reductions or service improvements
- Schedule work hours for staff and process payroll and maintain labor within given guidelines
- Listen to and resolve customer complaints regarding products or services.
Class A CDL Truck Driver
01.2018 - 01.2019
- Delivered refrigerated goods to Target Super Centers between south Florida and North Carolina
- Ensuring correct delivery in a timely manner as well as helping to unload trailers
- Maneuvering trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned
- Maintained logs of working hours or of vehicle service and repair status, following applicable state and federal regulations
- Check vehicles to ensure that mechanical, safety and emergency equipment is in good working order.
Assistant Manager
Pizza Hut
01.2016 - 01.2018
- Manage entire operation which includes daily decision making, consistent staff support, positive and consistent guest interaction, proper scheduling and planning while upholding standards, consistent excellent product quality and maintaining high levels of cleanliness and sanitation
- Provide employees with consistent and appropriate feedback to facilitate their development and
Shift Manager
Pizza Hut
01.2012 - 01.2016
- Enhance the overall operation
- Train employees in food preparation, and in service, sanitation and safety procedures
- Perform various financial activities to include cash handling and deposit preparation
- Assigned duties, responsibilities and work stations to employees in accordance with work requirements
- Resolved customer and employee complaints with a clear head and friendly demeanor
- Greet customers and ask about the quality of service they are receiving to ensure they are up to standards
- Schedule and receive food and beverage deliveries while checking delivery contents to verify product quality and quantity
- In charge of maintaining food and equipment inventories while maintaining accurate inventory records
- In charge of counting money and being held responsible for the accuracy of the count and making bank deposits.
Delivery Driver
Pizza Hut
01.2011 - 01.2012
- Exceptional Pizza Delivery Driver who delivered tasty food products to customers safely and courteously within expected timeframe while guaranteeing freshness and accuracy against quality standards
- Supports restaurant by performing other workstation duties and complying with uniform, appearance and operations to accomplish business goals and objectives
- Committed to meeting customer needs and expectations by focusing on desired results and accomplishments amidst shifting priorities and customer satisfaction.
Education
Certificate of Completions for Class A CDL -
Tampa Truck Driving School
2018
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Clearwater High School
2000
Skills
- Strong Leadership Skills
- Customer Service Orientation
- Time Management and Task Prioritization
- Instructing and Training
- Patience
- Active Listening
- Phone Etiquette
- Scheduling
- Order Entry and Receiving
- Personable
- Outgoing
- Goal-Oriented
- Leadership Development
- Excellent Work Ethic
- Exceptional Communication
- Critical Thinking
- Food Production
- Management of Financial Resources
- Team Safety and Security
- Fast Learner
- Staff Management
- Cost Control
- Customer Service
- Staff Supervision
- Staff Training
- Health and Safety Regulations
Certification
Serv-safe certified 2021 thru 2026
Timeline
Assistant Manager
Dominos's Pizza
05.2022 - Current
General Manager
Pizza Hut
01.2018 - 01.2022
Class A CDL Truck Driver
01.2018 - 01.2019
Assistant Manager
Pizza Hut
01.2016 - 01.2018
Shift Manager
Pizza Hut
01.2012 - 01.2016
Delivery Driver
Pizza Hut
01.2011 - 01.2012
Certificate of Completions for Class A CDL -
Tampa Truck Driving School
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Clearwater High School