Jeremy Rivera Serrano
Denver,CO
Summary
Skilled Healthcare Specialist and On-site Medical Representative with robust experience in patient care, clinic operations, and health administration. Proven ability to lead teams, manage medical inventory, streamline workflows, and ensure regulatory compliance in high-paced clinical environments. Passionate about delivering compassionate care, supporting staff development, and enhancing patient satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
On-site Medical Representative
Amazon
Denver, CO
01.2025 - Current
- Maintained adherence to health and safety guidelines through professional onsite medical support for Amazon employees.
- Assessed needs, triaged cases, and collaborated with external providers when required.
- Lead health and safety initiatives, maintain medical supplies inventory, and ensure OSHA/HIPAA compliance
- Provide guidance during workplace incidents and maintain accurate health documentation
Healthcare Specialist | Floor Lead – Pediatrics, OB-GYN, Family Medicine, Immunizations
U.S. Army
Schofield Barracks, HI
06.2021 - 12.2024
- Provided high-quality patient care in both emergency and routine clinical settings as an NREMT-certified provider
- Managed clinic scheduling, supply audits, and procurement processes, ensuring operational readiness
- Led and supervised teams of technicians and LPNs to maintain patient satisfaction and care efficiency
- Conducted staff training, onboarding, and performance evaluations, promoting team development
- Supported administrative operations including medical records, payroll oversight, and end-of-day reporting
Education
Bachelor of Science - Health Science
Purdue University Global
03.2025
Skills
- Clinic Operations and Staff Management
- Scheduling and timecard oversight
- Inventory and Supply Management
- Employee Training and Onboarding
- HIPAA compliance
- Conflict Resolution & Team Leadership
- Medical Assessments and Patient Care
- Communication and Organizational Skills
- Process Improvement and Reporting
- Effective communication
- Regulatory compliance
Certification
- National Registry of Emergency Medical Technicians (NREMT), Active, 2022
- CPR & First Aid Certification, 2023
Volunteer Experience
- Flu & COVID Vaccine Drives – Assisted in administering vaccines and organizing clinics for 3 years.
- Laboratory Volunteer – Processed ~300 personnel weekly for 4 months.
- Community Medical Events – Provided medical support, ensuring health and safety of participants.
Awards
- Army Achievement Medal, 2022, Recognized for outstanding performance during medical operations and leadership competition.
- Certificates of Appreciation, Received multiple accolades for organizing annual flu vaccine drives for military and civilian personnel.
Timeline
On-site Medical Representative
Amazon
01.2025 - Current
Healthcare Specialist | Floor Lead – Pediatrics, OB-GYN, Family Medicine, Immunizations
U.S. Army
06.2021 - 12.2024
Bachelor of Science - Health Science
Purdue University Global
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